Senior Service Center Analyst

Cox Enterprises

. Own operational and performance reporting, data governance, and automation enablement across the Employee Service Center .

Posted 9/29/2026full-timeAtlanta • Florida • United StatesSenior💰 $74,000 - $111,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in payroll reporting and analytics, utilizing tools such as Workday, UKG, and Excel to deliver insights and recommendations. Proficient in data governance, automation enablement, and trend analysis to enhance operational efficiency and compliance.

Highest-signal resume keywords

Payroll Reporting and AnalyticsData Visualization ToolsETL ToolsData GovernanceAutomation Enablement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisTrend AnalysisData ValidationReportingAutomationMetrics DevelopmentCase ManagementWorkforce AdministrationCompliance MetricsAI/Automation Candidate Processes

Soft Skills

Strong Written CommunicationVerbal CommunicationFacilitation SkillsConsultation SkillsRelationship Management

Tools & Technologies

WorkdayUKGExcelServiceNowTableauPower BIAlteryxInformaticaGenerative AI ToolsAbsence Tracker

Certifications & Qualifications

Workday CertificationOracle CertificationServiceNow Certification

Industry Keywords

PayrollHR TechnologyEmployee Service CenterData PrivacyInformation SecurityShared ServicesEmployee-Facing OperationsChange Management

Tech Stack

Tools & technologies

CloudETLInformaticaOracleServiceNowTableau

About the role

Key responsibilities & impact

Own operational and performance reporting, data governance, and automation enablement across the Employee Service Center
Develop, maintain, and analyze payroll operational dashboards, metrics, and reports using Workday, UKG, Excel, and other tools
Monitor payroll performance indicators, service levels, and compliance metrics, delivering insights and recommendations to leadership
Serve as subject matter expert for payroll reporting and analytics, ensuring data accuracy, integrity, and timely delivery
Analyze payroll trends, recurring issues, and case data to identify root causes and recommend sustainable solutions
Own and maintain operational reporting across payroll, case management, workforce administration, leaves, and other People Solutions areas
Migrate legacy manual reporting processes to automated workflows
Build and manage recurring operational dashboards in ServiceNow
Conduct trend analysis to identify process failures, training gaps, and automation opportunities
Deliver monthly reporting packages with clear narrative and recommendations
Support ServiceNow data structure governance and participate in ServiceNow UAT
Serve as data point of contact for ad hoc leadership requests and audit/compliance reporting
Identify repetitive, high-volume, or rule-based work suitable for AI deflection or automation
Support measurement of AI and automation initiative performance
Maintain a pipeline of AI/automation candidate processes
Translate initiative outputs into tailored insights for front-line ESC teams and People Solutions leadership

Requirements

What you’ll need

Bachelor’s Degree in a related field and 4 years’ experience in analytics, data analysis, or a related discipline within a fast-paced, data-driven environment; alternatives include a master’s degree and 2 years’ experience, a Ph.D. and up to 1 year of experience, or 8 years’ experience in a related field
Experience utilizing ETL tools such as Alteryx or Informatica
Experience with data visualization tools such as Tableau or Power BI
Working knowledge of generative AI tools and prompt engineering concepts
Ability to identify opportunities to improve reporting, automation, and decision support
Strong understanding and practice of confidentiality, data privacy, and information security
Strong written and verbal communication, facilitation, consultation, and relationship management skills
Experience with data analysis, reporting, and HR technology platforms
Experience conducting data validation and pre- and post-processing audits
Must clear a pre-employment drug test
Must currently be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT, or visa sponsorship now or in future
Preferred: experience supporting HR, payroll, workforce administration, shared services, or employee-facing operations
Preferred: experience with Genesys Cloud Contact Center Telephony
Preferred: knowledge and training in core HR systems or certification in Workday, Oracle, ServiceNow, Absence Tracker, or UKG
Preferred: proven experience driving large-scale change

Benefits

Comp & perks

Flexible vacation with pay
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for employees or family members
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO
Reasonable accommodations for qualified applicants or employees with disabilities