Supervisor, Dealer Services

Cox Enterprises

. Lead and coordinate Dealer Services operations across Keystone and Manheim PA .

Posted 10/15/2026full-timeGrantville • Pennsylvania • United StatesMid-LevelSenior💰 $55,600 - $83,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in Dealer Services operations, with expertise in title processing, customer transactions, and compliance with DMV regulations. Proven ability to manage teams across multiple locations while ensuring operational efficiency and customer satisfaction.

Highest-signal resume keywords

Dealer Services OperationsTitle ProcessingProject ManagementCustomer Service ExcellenceAuction Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Title ProcessingCustomer TransactionsOperational Metrics MonitoringPerformance ManagementWorkload DistributionTransaction ProcessingSales DocumentationCompliance ManagementLogistics CoordinationStaffing Evaluation

Soft Skills

Excellent CommunicationProblem-SolvingRelationship ManagementOrganizational SkillsTime-Management Skills

Tools & Technologies

Microsoft Office ApplicationsAuction Operating Systems

Certifications & Qualifications

High School Diploma/GEDBachelor's DegreeMaster's DegreePh.D.

Industry Keywords

Auction IndustryDealer Support FunctionsSales Day OperationsDMV RegulationsIRS Requirements

About the role

Key responsibilities & impact

Lead and coordinate Dealer Services operations across Keystone and Manheim PA
Supervise and support Dealer Services team members at both locations
Coordinate staffing, scheduling, workload distribution, and attendance management
Escalate dealer concerns, title issues, payment inquiries, and sales-related customer service matters
Oversee sale day operations for accuracy, efficiency, and compliance
Partner with Sales, Commercial Accounts, MFS, Accounting, Recon, and Operations teams
Train, onboard, coach, and develop team members
Conduct performance management, evaluations, development planning, recognition, and corrective action
Monitor operational metrics and implement productivity, efficiency, and service improvements
Ensure accurate processing of transactions, titles, registrations, payments, and sales documentation
Support compliance with DMV regulations, IRS requirements, floorplan processes, and company policies
Maintain dealer relationships and support customer retention and satisfaction
Coordinate transportation arrangements and vehicle movement logistics
Manage office and facility supply ordering and inventory
Evaluate staffing, workflows, and cross-location resource allocation
Liaise between Keystone and Manheim PA teams
Support special projects and process improvement initiatives

Requirements

What you’ll need

High School Diploma/GED and 5 years of related experience, OR an equivalent combination including Bachelor’s degree + 3 years’ experience, Master’s degree + 1 year, or Ph.D. + up to 1 year
Auction industry experience required
Strong knowledge of Dealer Services operations
Previous group leadership, project management, or cross-functional leadership experience preferred
Strong understanding of title processing, customer transactions, sale day operations, and dealer support functions
Ability to lead teams across multiple locations and manage competing priorities
Excellent communication, problem-solving, and relationship management skills
Proficient in Microsoft Office applications and auction operating systems
Strong organizational and time-management skills
Ability to work independently in a fast-paced environment
Commitment to customer service excellence, operational execution, and continuous improvement
Ability and willingness to travel regularly between Manheim Keystone and Manheim Pennsylvania locations
Must clear a pre-employment drug test
Must be currently authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future

Benefits

Comp & perks

Flexible vacation with pay
Seven paid holidays
Up to 160 hours of paid wellness annually for the employee or family members
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off, including sick leave and PTO
Reasonable accommodations for qualified applicants or employees with disabilities