Supervisor, Dispatch Contact Center

Cox Enterprises

. Lead and supervise the dispatch/contact center team .

Posted 11/9/2026full-timeRemote • United StatesJunior💰 $55,600 - $83,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing dispatch and contact center operations, ensuring compliance with company policies while fostering employee development through coaching and training. Proficient in optimizing operational performance and maintaining high service standards in a fast-paced environment.

Highest-signal resume keywords

Team LeadershipOperational Performance ManagementEmployee DevelopmentExcellent Communication SkillsMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dispatch ManagementOperational EfficiencyPerformance MetricsTraining and CoachingSchedule Management

Soft Skills

MotivationCollaborationAdaptability

Industry Keywords

Call CenterTransportationComplianceCustomer Service Standards

About the role

Key responsibilities & impact

Lead and supervise the dispatch/contact center team
Ensure operational performance, dispatch timeliness, phone metrics, and operational efficiency
Support employee development through coaching, personalized training, and motivation
Maintain compliance with company procedures and policies
Handle customer events when needed to ensure high service standards
Adjust schedules and manage shifting priorities
Collaborate with teams throughout the organization

Requirements

What you’ll need

High School Diploma/GED and 5 years’ experience in a related field (Transportation, Call Center)
Alternative qualification: bachelor’s degree in a related discipline and 3 years’ experience in a related field; master’s degree and 1 year of experience; or Ph.D. and up to 1 year of experience
Strong knowledge of MS Office
Excellent communication skills to work effectively with teams throughout organization
Pre-employment drug test required; no marijuana testing currently administered for this position
Must currently be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT or visa sponsorship now or in future
Degree in related discipline strongly desired

Benefits

Comp & perks

Flexible vacation with pay
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for employees or family members
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid sick leave
Flexible vacation/wellness days and/or PTO
Reasonable accommodations for qualified applicants or employees with disabilities