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Cox Enterprises

Supervisor, Dispatch

Cox Enterprises

. Lead the Roadside/Transportation Breakdown team’s operational performance .

Posted 10/12/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $67,100 - $100,700 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing operational performance and employee development within the Roadside/Transportation Breakdown team. Ensures high service standards and compliance while effectively collaborating with various teams across the organization.

Highest-signal resume keywords
Operational Performance ManagementEmployee DevelopmentCall Center ManagementMS Office ProficiencyExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Operational EfficiencyDispatch TimelinessEvent HandlingSchedule ManagementCompliance with Procedures
Soft Skills
Motivational SkillsCoaching SkillsCollaboration
Industry Keywords
TransportationCall CenterHigh School DiplomaGEDBachelor's DegreeMaster's DegreePh.D.Pre-employment Drug TestAuthorization to Work in the United States

About the role

Key responsibilities & impact
  • Lead the Roadside/Transportation Breakdown team’s operational performance
  • Support employee development and motivate breakdown specialists
  • Maintain high service standards across the call center
  • Coach the team on dispatch timeliness, phone metrics, and operational efficiency
  • Provide personalized training, development, and motivation
  • Ensure compliance with company procedures
  • Step in when needed to ensure high-quality event handling
  • Adjust schedules and manage shifting priorities
  • Collaborate with teams throughout the organization

Requirements

What you’ll need
  • High School Diploma/GED and 5 years’ experience in a related field (Transportation, Call Center)
  • Alternative qualification: bachelor’s degree in a related discipline and 3 years’ experience in a related field
  • Alternative qualification: master’s degree and 1 year of experience
  • Alternative qualification: Ph.D. and up to 1 year of experience
  • Strong knowledge of MS Office
  • Excellent communication skills to work effectively with teams throughout the organization
  • Pre-employment drug test required; no marijuana testing currently administered for this position
  • Must currently be authorized to work in the United States for any employer without current or future sponsorship
  • No OPT, CPT, STEM/OPT or visa sponsorship now or in future

Benefits

Comp & perks
  • Flexible vacation with pay
  • Seven paid holidays
  • Up to 160 hours of paid wellness annually for the employee or family members
  • Bereavement leave
  • Time off to vote
  • Jury duty leave
  • Volunteer time off
  • Military leave
  • Parental leave
  • Health care insurance (medical, dental, vision)
  • Retirement planning (401(k))
  • Paid sick leave
  • Flexible vacation/wellness days
  • PTO
  • Reasonable accommodations for qualified applicants or employees with disabilities