Supervisor, Technical Customer Care

Cox Enterprises

. Support and lead a designated group of VinSolutions Technical Customer Care employees .

Posted 10/9/2026full-timeUnited StatesJunior💰 $74,000 - $111,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management capabilities, with a focus on developing high-performance teams and delivering exceptional customer support. Proficient in utilizing CRM tools and Microsoft Office applications to enhance operational efficiency and meet organizational goals.

Highest-signal resume keywords

Team LeadershipCustomer Support ManagementPerformance Review and CoachingCRM ProficiencyProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementPerformance ReviewCoachingAnalytical SkillsCustomer-Centric Approach

Soft Skills

Interpersonal SkillsOrganizational SkillsGoal DefinitionChange Management

Tools & Technologies

Microsoft OfficeSalesforce CRMGenesys Pure Cloud

Industry Keywords

Software Industry KnowledgeAutomotive Industry KnowledgeRegulatory ComplianceQuality Assurance Standards

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Support and lead a designated group of VinSolutions Technical Customer Care employees
Manage inbound customer contacts
Provide day-to-day guidance to assigned employees
Supervise handling of assigned cases and task queues
Oversee customer engagement by phone, email, and other means
Ensure customers understand device, platform, and network functionality and operations
Enforce company policies and regulatory requirements
Monitor team performance and provide appropriate on-the-job and professional development opportunities
Conduct performance reviews, training, and coaching/development
Lead employees to meet and exceed personal goals
Ensure teams deliver excellent client support according to quality assurance standards
Review metric reports and track performance against SLAs and other requirements
Ensure timely, effective, and efficient case resolution
Review payroll and timecards
Manage PTO requests and staffing requirements
Travel occasionally for training and offsite meetings, approximately once per quarter

Requirements

What you’ll need

High School Diploma/GED and 5 years’ experience OR BA/BS and 3 years’ experience OR MS and 1-year experience OR Ph.D. and up to 1-year experience
Ability to work flexible work hours/schedule
Proven ability to organize and prioritize daily work and exercise project management skills
Ability to leverage analytical and customer-centric approaches to set priorities, make decisions, and deliver results
Strong technical knowledge, including proficiency with Microsoft Office applications and CRM tools
Excellent interpersonal skills and ability to clearly define goals and champion change for the business
Software industry knowledge preferred
Automotive industry knowledge preferred
Salesforce CRM case logging and reporting preferred
Experience with interaction distribution systems such as Genesys Pure Cloud
Ability to apply business and/or industry knowledge to maximize results, limit risk, and contribute effectively
Ability to develop individuals by setting specific and measurable goals aligned with organizational purpose and values
Proven track record of leading, motivating, developing, and coaching employees
Experience building high-performance teams and developing and retaining high-performing employees
Must clear a pre-employment drug test
Must currently be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future

Benefits

Comp & perks

Flexible vacation with pay
Seven paid holidays annually
Up to 160 hours of paid wellness annually for employees or family members
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid sick leave
Flexible vacation/wellness days and/or PTO
Remote work part of the week, subject to hybrid requirements
Professional development opportunities
On-the-job training
Incentive program may be available
Reasonable accommodations for qualified applicants or employees with disabilities