Technical Customer Care Specialist I – Dealertrack

Cox Enterprises

. Answer client inquiries and resolve technical issues regarding the Dealertrack Dealer Management Software (DMS) application .

Posted 10/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in troubleshooting and resolving technical issues related to Dealertrack Dealer Management Software (DMS), with strong skills in data analysis and client communication. Capable of utilizing programming languages like JavaScript to create and modify F&I Forms while maintaining a focus on customer satisfaction and service delivery.

Highest-signal resume keywords

JavaScript ProficiencyDealertrack DMS KnowledgeData Analysis SkillsCustomer Focus ExperienceTechnical Capacity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptData AnalysisDocument ConfigurationTechnical TroubleshootingFront-End Document Designing

Soft Skills

Critical ThinkingProblem-SolvingOrganizational SkillsAttention to DetailProfessionalism

Tools & Technologies

Dealertrack DMSMS OutlookMS WordMS Excel

Industry Keywords

Client InteractionService DeliveryEscalation ManagementF&I FormsCase System Management

Tech Stack

Tools & technologies

JavaJavaScript

About the role

Key responsibilities & impact

Answer client inquiries and resolve technical issues regarding the Dealertrack Dealer Management Software (DMS) application
Utilize programming languages similar to Javascript to fix and create new F&I Forms for clients
Manage client interactions via phone, email, and other communication methods supporting the DMS technical call center
Troubleshoot and resolve product issues and provide information to address client concerns
Analyze carbon/PDF documents for dealership transactions, including funding, registration and titling, aftermarket providers, and dealer process documents
Use front-end document designing tools to code fields and add data bindings to documents
Configure documents for validations and calculations using in-house tools
Follow up with client requests and document work in a case system
Manage escalation cases with a focus on client satisfaction
Make changes and adjustments to client documents, including alignment, calculation errors, disclosures, and customizations
Maintain customer relationships and escalate issues to the manager
Attend training sessions and work on projects assigned by the Manager/Supervisor
Work the 9am–6pm MST shift, with Saturday and holiday rotations

Requirements

What you’ll need

High School Diploma required
Generally, less than 2 years of related work experience
Customer and client focus experience
Ability to work effectively with individuals, groups, and external business units
Solid organizational skills including attention to detail and multi-tasking skills
Technical capacity
Professionalism
Ability to grasp concepts quickly, take proactive ownership of tasks and processes and be a team player
Critical thinking, analytical, investigative thinking, and problem-solving skills
Service delivery
Meeting schedules and deadlines
Data analysis
Working knowledge of MS Outlook, Word and Excel
Knowledge of Java script preferred
Knowledge and experience using DealerTrack DMS preferred
Must currently be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT or visa sponsorship now or in future
Must clear a pre-employment drug test

Benefits

Comp & perks

Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid sick leave
Flexible vacation/wellness days
PTO
Reasonable accommodations when requested by a qualified applicant or employee with disability