Technical Customer Care Specialist I – Dealertrack DMS Fixed Ops

Cox Enterprises

. Manage client interactions via phone, email, and other communication methods supporting the DMS technical call center .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Dealertrack products and technical support, with strong problem-solving and communication skills to effectively manage customer interactions and ticket resolution. Capable of working independently and multitasking in a fast-paced environment while adhering to service-level agreements.

Highest-signal resume keywords

Dealertrack Product KnowledgeCRM Case LoggingTroubleshooting SkillsVerbal And Written CommunicationAutomotive Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportTicket ProcessingSystem Performance DocumentationCustomer Interaction Management

Soft Skills

Attention To DetailInterpersonal SkillsProblem-SolvingIndependent WorkMultitasking

Tools & Technologies

CRM SystemsSalesforceGenesys Pure Cloud

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Automotive IndustryTechnical Call CenterService-Level AgreementsCustomer Ticketing System

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage client interactions via phone, email, and other communication methods supporting the DMS technical call center
Handle routine customer questions about product usage and technical support issues for Dealertrack products
Maintain expert-level knowledge of Dealertrack solutions and products
Develop and maintain technical expertise in Dealertrack products and the devices and platforms on which they function
Accurately log customer information in the CRM customer ticketing system
Adhere to ticket-processing objectives and support service-level agreements for response time and ticket closure
Follow up on customer issues and respond to multiple open issues
Work independently, multitask, and handle multiple tickets productively and timely
Facilitate communication from the Support Team to other departments as needed to complete cases

Requirements

What you’ll need

High School Diploma/GED
Generally, less than 2 years of experience
Ability to troubleshoot and document issues related to system performance and functionality
Excellent verbal and written communication skills
Strong problem-solving/troubleshooting skills
Strong interpersonal skills and attention to detail
Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
Ability to work independently as a team to deliver on individual and business goals
Must clear a pre-employment drug test
Must be currently authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT, or visa sponsorship now or in future
Ability to work any shift during business hours, Monday–Saturday, currently 5AM–6PM MDT
Preferred: CRM case logging/Salesforce experience
Preferred: Experience with interaction distribution systems such as Genesys Pure Cloud
Preferred: Automotive industry knowledge

Benefits

Comp & perks

Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO
Reasonable accommodations for qualified applicants or employees with disabilities