Technical Customer Care Specialist I – Dealertrack FI

Cox Enterprises

. Provide technical customer support to ensure customers are satisfied with products and services .

Posted 9/21/2026full-timeRemote • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical customer support and troubleshooting system performance issues while maintaining excellent communication and interpersonal skills. Proficient in CRM case logging and capable of managing multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Technical Customer SupportTroubleshooting SkillsCRM Case LoggingExcellent Communication SkillsAutomotive Industry Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingSystem Performance DocumentationTechnical SupportProduct KnowledgeOperational Procedures

Soft Skills

Problem-SolvingInterpersonal SkillsAttention to DetailDependabilityReliability

Tools & Technologies

CRM ToolSalesforceGenesys Pure Cloud

Industry Keywords

Automotive IndustryClient CareQuality Assurance StandardsCommunication with StakeholdersFlexible Work Schedule

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide technical customer support to ensure customers are satisfied with products and services
Engage with customers to explain product/service capabilities and operations
Train customers in standard operational procedures and provide coaching/expertise to resolve technical and procedural difficulties
Liaise with product, service delivery, and other teams to address unanticipated issues and situations
Work directly with clients via phone, email, chat, and/or other electronic communication methods to resolve application and product issues
Handle routine customer questions relating to product usage within Dealertrack support
Provide technical support for issues relating to the Cox Automotive suite of products through resolution
Leverage technical knowledge to deliver excellent client care while adhering to quality assurance standards
Maintain expert-level knowledge of line-of-business processes and procedures
Accurately log customer information in the CRM tool
Facilitate communication with other departments to resolve client concerns
Communicate with key stakeholders to identify and resolve inquiries
Follow up to keep customers apprised of issue status

Requirements

What you’ll need

High School Diploma/GED
Generally, less than 2 years of experience
Ability to troubleshoot and document issues related to system performance and functionality
Excellent communication skills (Verbal and Written)
Strong problem-solving/troubleshooting skills
Strong interpersonal skills and attention to detail
Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
Ability to work independently as a team to deliver on individual and business goals
Must currently be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT or visa sponsorship now or in future
Must clear a pre-employment drug test
Preferred: CRM case logging/Salesforce experience
Preferred: Experience with interaction distribution systems such as Genesys Pure Cloud
Preferred: Automotive industry knowledge
Preferred: Strong dependability and reliability
Preferred: Ability to handle multiple, competing priorities and deliver results in a fast-paced environment

Benefits

Comp & perks

Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Sick leave
Flexible vacation/wellness days and/or PTO
Potential additional compensation including commission and/or an incentive program