Technical Customer Care Specialist I – XTIME

Cox Enterprises

. Provide technical customer support to ensure customer satisfaction with products and services .

Posted 11/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical customer support and training, with a strong focus on troubleshooting and resolving product issues. Maintains effective communication with clients and stakeholders while adhering to quality assurance standards.

Highest-signal resume keywords

Technical Customer SupportTroubleshooting SkillsCRM Case LoggingSalesforce ExperienceAutomotive Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSystem Performance DocumentationProduct Issue ResolutionOperational Procedures TrainingQuality Assurance Standards

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsAttention to DetailProblem-Solving

Tools & Technologies

CRM ToolSalesforceGenesys Pure Cloud

Industry Keywords

Automotive IndustryCustomer SatisfactionTechnical SupportClient CommunicationService Delivery

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide technical customer support to ensure customer satisfaction with products and services
Engage customers to explain product/service capabilities and operations
Train customers in standard operational procedures and provide coaching/expertise to resolve technical and procedural difficulties
Liaise with product, service delivery, and other teams to address unanticipated issues
Work directly with clients via phone, email, chat, and other electronic communication methods
Resolve application and product issues
Handle routine customer questions relating to Xtime product usage
Provide technical support for Cox Automotive suite products through resolution
Leverage technical knowledge while adhering to quality assurance standards
Maintain expert-level knowledge of line-of-business processes and procedures
Accurately log customer information in the CRM tool
Facilitate communication with other departments to resolve client concerns
Communicate with key stakeholders to identify and resolve inquiries
Follow up to keep customers apprised of issue status

Requirements

What you’ll need

High School Diploma/GED
Generally, less than 2 years of experience
Ability to troubleshoot and document issues related to system performance and functionality
Excellent verbal and written communication skills
Strong problem-solving/troubleshooting skills
Strong interpersonal skills and attention to detail
Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
Ability to work independently as a team to deliver on individual and business goals
Must clear a pre-employment drug test
CRM case logging/Salesforce experience
Experience with interaction distribution systems such as Genesys Pure Cloud
Automotive industry knowledge
Currently authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT or visa sponsorship now or in future

Benefits

Comp & perks

Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Sick leave
Flexible vacation/wellness days
PTO
Reasonable accommodations for qualified applicants or employees with disabilities