ABA Operations Manager

Coyne & Associates Education Corp.

. Oversee day-to-day operational workflows and ensure processes are efficient, consistent, and aligned with organizational standards .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational management, including workflow optimization, performance metrics, and cross-functional collaboration. Proficient in data analysis and reporting, with a strong focus on improving efficiency and addressing operational challenges in the healthcare or behavioral health sectors.

Highest-signal resume keywords

Operational ManagementData AnalysisWorkforce ManagementPerformance MetricsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow ManagementPerformance MetricsBilling ProcessesService Delivery ProcessesProject ManagementStandard Operating ProceduresCapacity PlanningOperational KPIsDashboard DevelopmentReporting Tools

Soft Skills

Analytical SkillsProblem-Solving SkillsOrganizational SkillsCommunication SkillsRelationship Building

Tools & Technologies

Google WorkspaceGoogle SheetsMicrosoft OfficeExcel

Industry Keywords

Healthcare AdministrationBehavioral HealthOperational TrendsRegulatory RequirementsClient Journey

About the role

Key responsibilities & impact

Oversee day-to-day operational workflows and ensure processes are efficient, consistent, and aligned with organizational standards
Identify bottlenecks, recurring issues, and operational gaps, then develop practical solutions
Establish ownership and accountability across operational processes
Develop, document, and maintain standard operating procedures with leadership
Monitor operational tasks, deadlines, and expectations
Monitor staff availability, capacity, utilization, and scheduling
Evaluate staffing capacity against client needs, authorized hours, and projected demand
Address staffing gaps, coverage concerns, and scheduling barriers with scheduling and clinical leadership
Support workforce allocation and capacity planning
Oversee processes supporting accurate and timely billing and revenue cycle activities
Monitor timesheet completion, accuracy, and compliance
Resolve discrepancies between scheduled, authorized, and delivered services
Identify opportunities to reduce billing delays, documentation gaps, missed services, and revenue leakage
Own operational KPIs and performance metrics
Develop and maintain dashboards and reporting tools
Prepare recurring operational reports for leadership
Analyze data and communicate actionable recommendations to stakeholders
Lead or support cross-functional process improvement initiatives
Reduce manual work, administrative burden, duplication, and delays
Monitor operational aspects of the client journey from intake through onboarding and ongoing service delivery
Resolve client-impacting concerns with clinical, intake, scheduling, and administrative teams
Provide operational leadership, direction, and support to assigned teams
Establish expectations, priorities, and accountability
Coach and provide feedback to direct reports, as applicable
Serve as a point of contact for operational escalations and cross-functional problem-solving
Partner with leadership on operational strategy, resource allocation, and organizational efficiency
Participate in organizational growth planning and initiatives
Assess operational impacts of organizational changes, programs, staffing models, and service delivery initiatives
Lead cross-functional operational projects from planning through implementation
Stay informed about behavioral health industry practices, regulatory requirements, and operational trends

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, or a related field preferred
At least 3 years of experience in operations, healthcare or behavioral health administration, business administration, project management, or a related field preferred
Experience supervising or managing employees preferred
Experience managing workflows, processes, performance metrics, or cross-functional operational initiatives
Experience with scheduling, workforce management, billing, or service delivery processes preferred
Strong proficiency with Google Workspace, including Google Sheets, and/or Microsoft Office, including Excel
Strong analytical and problem-solving skills with the ability to interpret data and identify trends
Excellent organization and attention to detail, with the ability to manage multiple priorities, projects, and deadlines
Strong written and verbal communication skills
Ability to build effective working relationships across departments and organizational levels
Sound judgment, discretion, and the ability to appropriately escalate issues
Solutions-oriented mindset with the ability to identify problems, develop solutions, and follow through
Comfort working in a fast-paced, evolving environment

Benefits

Comp & perks

No benefits, perks, or compensation extras are specified in the posting