Coyne & Associates Education Corp.

Director

• Oversee end-to-end provider credentialing and recredentialing operations across four companies in 10 states.
• Lead provider enrollment, revalidation, and maintenance activities with Medicaid, Managed Care Organizations, Regional Centers, Medicare, and commercial payers.
• Ensure provider records, licenses, certifications, and credentialing documentation remain current and compliant.
• Develop and maintain credentialing performance metrics and service-level standards.
• Ensure compliance with federal, state, regional, payer, and accreditation requirements.
• Conduct internal compliance audits and implement corrective action plans.
• Develop, implement, and maintain production and quality standards for the compliance program.
• Oversee monitoring of SAM, OIG exclusions, state license sanctions/exclusions, Open Payments, and Medicare/Medicaid Opt-Out status.
• Serve as subject matter expert for credentialing, enrollment, and provider compliance regulations.
• Lead contracting and enrollment initiatives with Medicaid agencies, Managed Care Organizations, Regional Centers, and commercial payers.
• Support payer negotiations, contract implementation, and provider network expansion.
• Build and maintain relationships with payers, regulatory agencies, and internal stakeholders.
• Manage policy lifecycle and governance processes.
• Establish and maintain organizational SOPs, policies, and procedures.
• Drive standardization and process improvement across credentialing and compliance functions.
• Lead accreditation activities, including preparation, implementation, and ongoing compliance with ACQ standards.
• Ensure audit readiness and regulatory preparedness.
• Lead, mentor, and develop credentialing, enrollment, and compliance team members.
• Establish departmental goals, performance expectations, and quality benchmarks.
• Develop and deliver employee training programs.
• Foster accountability, collaboration, and continuous improvement.

ABA Director – Credentialing

Operations

• Oversee day-to-day operational workflows and ensure processes are efficient, consistent, and aligned with organizational standards
• Identify bottlenecks, recurring issues, and operational gaps, then develop practical solutions
• Establish ownership and accountability across operational processes
• Develop, document, and maintain standard operating procedures with leadership
• Monitor operational tasks, deadlines, and expectations
• Monitor staff availability, capacity, utilization, and scheduling
• Evaluate staffing capacity against client needs, authorized hours, and projected demand
• Address staffing gaps, coverage concerns, and scheduling barriers with scheduling and clinical leadership
• Support workforce allocation and capacity planning
• Oversee processes supporting accurate and timely billing and revenue cycle activities
• Monitor timesheet completion, accuracy, and compliance
• Resolve discrepancies between scheduled, authorized, and delivered services
• Identify opportunities to reduce billing delays, documentation gaps, missed services, and revenue leakage
• Own operational KPIs and performance metrics
• Develop and maintain dashboards and reporting tools
• Prepare recurring operational reports for leadership
• Analyze data and communicate actionable recommendations to stakeholders
• Lead or support cross-functional process improvement initiatives
• Reduce manual work, administrative burden, duplication, and delays
• Monitor operational aspects of the client journey from intake through onboarding and ongoing service delivery
• Resolve client-impacting concerns with clinical, intake, scheduling, and administrative teams
• Provide operational leadership, direction, and support to assigned teams
• Establish expectations, priorities, and accountability
• Coach and provide feedback to direct reports, as applicable
• Serve as a point of contact for operational escalations and cross-functional problem-solving
• Partner with leadership on operational strategy, resource allocation, and organizational efficiency
• Participate in organizational growth planning and initiatives
• Assess operational impacts of organizational changes, programs, staffing models, and service delivery initiatives
• Lead cross-functional operational projects from planning through implementation
• Stay informed about behavioral health industry practices, regulatory requirements, and operational trends

ABA Operations Manager

Speech Language Pathologist

• Conduct speech and language evaluations for Early Start clients alongside occupational therapists, BCBAs, and other clinicians
• Provide consultation services tailored to each child’s needs
• Work with Program Supervisors to recommend strategies, communication supports, and meaningful goals
• Deliver one-on-one speech and language therapy when needed
• Address vocabulary, sentence structure, articulation, social communication, and feeding/swallowing when appropriate
• Track hours accurately
• Document progress
• Submit reports on time

Speech Language Pathologist – Part-Time

Behavior Analyst

• Provide hybrid BCBA program supervision
• Conduct in-person field visits
• Provide remote supervision, up to 60% of the role
• Make a meaningful impact on children’s lives through ABA services
• Supervise technicians during in-home, hands-on sessions
• Manage supervision responsibilities while a dedicated scheduling team handles scheduling
• Participate in monthly team meetings
• Collaborate with team members in a close-knit clinical environment
• Manage a caseload under the 110 Billable Standard
• Produce supervision reports
• Manage and lead a team

BCBA

• Provide hybrid BCBA program supervision through in-person field visits and remote supervision
• Make a meaningful impact on children’s lives through ABA services
• Supervise technicians working hands-on in clients’ homes
• Manage supervision responsibilities for a manageable caseload of 110 billable standard
• Attend monthly team meetings and collaborate with the team
• Coordinate with the dedicated scheduling team
• Write reports
• Manage a team
• Work independently with minimal oversight
• Meet deadlines and manage time effectively

BCBA, Hybrid

• Provide supervision through a combination of in-person field visits and remote supervision
• Support children and make an impact in their lives through ABA services
• Supervise technicians conducting hands-on, in-home sessions
• Manage a manageable caseload of 110 billable standard
• Attend monthly team meetings and collaborate with the team
• Handle supervision while the dedicated scheduling team manages scheduling
• Write reports
• Manage and lead a team
• Work independently with minimal oversight
• Meet deadlines and manage time effectively

• Provide hybrid BCBA program supervision
• Conduct in-person field visits
• Perform up to 60% remote supervision
• Supervise and support technicians working in home-based, hands-on sessions
• Manage a caseload under the 110 Billable Standard
• Participate in monthly team meetings and collaboration
• Coordinate with the dedicated scheduling team
• Write reports
• Manage a team with minimal oversight
• Maintain required certifications, clearances, health testing, and training

• Lead the organization’s overall scheduling strategy, operations, and team performance
• Build, maintain, and improve scheduling processes, workflows, standards, and best practices
• Ensure client schedules are appropriately staffed and aligned with clinical needs
• Monitor capacity, utilization, coverage, cancellations, and scheduling gaps
• Analyze scheduling data and trends to improve efficiency, productivity, and service delivery
• Partner with Clinical and Operations leadership to anticipate staffing needs and address scheduling challenges
• Establish and track KPIs and performance expectations, providing actionable insights to leadership
• Lead, coach, and support scheduling team members
• Troubleshoot complex scheduling issues and coordinate solutions across teams
• Support implementation, optimization, and effective use of scheduling technology and systems
• Develop and maintain SOPs and ensure scheduling practices are consistent, accurate, and aligned with company policies

Director of Scheduling

Intake Specialist

• Respond to inquiries from prospective clients, parents, guardians, referral sources, and other stakeholders
• Manage new client intakes from initial referral through admission and transition to clinical services
• Collect, review, and maintain client information, documentation, forms, and intake materials
• Track pending intakes and follow up on paperwork, authorizations, assessments, and other requirements
• Coordinate with clinical, scheduling, authorizations, and administrative teams
• Identify barriers or delays and work with appropriate teams to resolve them
• Maintain accurate client records, communication logs, and intake tracking information
• Keep clients, families, referral sources, and internal teams informed throughout the intake process
• Maintain confidentiality and protect client information
• Support a clear, organized, and welcoming client experience
• Participate in department meetings, trainings, and company initiatives
• Perform other duties as assigned by management

ABA Director – Credentialing

ABA Operations Manager

Speech Language Pathologist – Part-Time

BCBA

BCBA, Hybrid

BCBA

BCBA

Director of Scheduling

ABA Intake Specialist, Spanish Speaking