Customer Service Representative

Cozzini Bros.

. Handle incoming and outgoing customer calls and emails .

Posted 10/9/2026full-timeChicago • Illinois • United StatesJuniorMid-Level💰 $21 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on first-contact resolution, effective communication, and detailed documentation of customer interactions. Proficient in utilizing Microsoft Office applications and familiar with CRM and ERP systems to enhance workflow efficiency.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsMicrosoft Office ProficiencyNetSuite ERP ExperienceSalesforce CRM Familiarity

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryAccount ReconciliationOrder PreparationInvoice ProcessingCustomer Interaction Documentation

Soft Skills

Active ListeningPatienceTime ManagementPositive AttitudeAdaptability

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookNetSuiteSalesforce

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call CenterCustomer SupportService OpportunitiesChurn ReductionWorkflow Improvement

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Handle incoming and outgoing customer calls and emails
Serve as support liaison for field sales and service teams
Strive for first-contact resolution and take ownership of complex or heightened customer concerns
Document customer interactions in detail
Record and verify customer names, addresses, service purchases, and product details in company systems
Explain available commercial kitchen products and services and identify added service opportunities
Engage with customers requesting cancellation of products and services to reduce churn and build trust and loyalty
Collaborate with team leaders and peers to improve daily support workflows and response times
Utilize available systems and tools to execute established processes
Perform data entry, assist with account reconciliation, prepare orders and invoices, process new accounts and orders, make outbound follow-up calls, and complete miscellaneous projects

Requirements

What you’ll need

High School Diploma or GED
2 to 3 years of prior call center or customer service experience
Strong communication, active listening, patience, time management, and a positive, helpful attitude
Proficient with Microsoft Office applications, specifically Word, Excel, and Outlook
Experience with NetSuite ERP and/or Salesforce CRM is a plus
Hybrid work from home/work from office schedule, with office hours required a minimum of 3 days per week; some weeks require more than the minimum
Quick learner comfortable with rapid change and continuous learning

Benefits

Comp & perks

Eligible for commissions
Hybrid work from home/work from office schedule
Monday–Friday schedule