Cozzini Bros.

Customer Support

• Handle incoming and outgoing customer calls and emails
• Serve as support liaison for field sales and service teams
• Strive for first-contact resolution and take ownership of complex or heightened customer concerns
• Document customer interactions in detail
• Record and verify customer names, addresses, service purchases, and product details in company systems
• Explain available commercial kitchen products and services and identify added service opportunities
• Engage with customers requesting cancellation of products and services to reduce churn and build trust and loyalty
• Collaborate with team leaders and peers to improve daily support workflows and response times
• Utilize available systems and tools to execute established processes
• Perform data entry, assist with account reconciliation, prepare orders and invoices, process new accounts and orders, make outbound follow-up calls, and complete miscellaneous projects

Explore Customer Service Representative at Cozzini Bros.. Review requirements and application details.