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Field Support Technician – Food Manufacturing
Cozzini, LLC.. Perform equipment installation, setup, commissioning, and startup activities at customer sites .
Posted 9/25/2026full-timeRemote • Illinois • United StatesJunior💰 $75,000 - $100,000 per yearWebsite
About the role
Key responsibilities & impact- Perform equipment installation, setup, commissioning, and startup activities at customer sites
- Conduct operational testing and verify equipment performance prior to customer acceptance
- Support equipment launches, production runs, and process validation activities
- Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, and control-system issues
- Troubleshoot PLC-based machinery and collaborate with engineering or technical support teams
- Respond to urgent service requests and support critical production events
- Analyze recurring equipment concerns, identify root causes, and implement corrective actions
- Complete preventive maintenance services and equipment inspections
- Recommend repair strategies, equipment modifications, and maintenance improvements
- Provide remote troubleshooting through phone, email, and virtual support channels
- Instruct customer operators and maintenance teams on equipment operation, safety, troubleshooting, and maintenance procedures
- Develop and maintain customer relationships while delivering professional service and support
- Serve as a technical partner focused on customer productivity, efficiency, and equipment uptime
- Document service work, installations, inspections, and maintenance activities
- Maintain assigned tools, service equipment, and replacement-parts inventory
- Follow applicable safety regulations and customer-specific safety standards
Requirements
What you’ll need- 1+ year of field service experience, preferably in food or meat processing
- Strong electro-mechanical troubleshooting and repair skills
- Familiarity with PLCs and control systems
- Ability to read schematics, diagrams, and technical manuals
- Strong problem-solving and customer service skills
- Effective communication skills with both technical and non-technical users
- Ability to work independently and manage travel-based assignments
- Willingness to travel extensively, including occasional after-hours support
- Valid driver's license required
- Follow OSHA requirements and Lockout/Tagout procedures
- Willingness to work throughout North America
Benefits
Comp & perks- Comprehensive Medical Coverage
- Dental Insurance
- Vision Care Benefits
- Health Savings Account (HSA) with company contributions
- Flexible Spending Account (FSA) with employer contributions
- Employer-Paid Life Insurance
- Employer-Paid Short- and Long-Term Disability Coverage
- Employee Assistance Program (EAP)
- Paid Time Off
- Paid Company Holidays
- 401(k) Retirement Plan with Company Match
- Ongoing Technical Training and Professional Development Programs
- Bonus and incentive pay