Engagement Manager

Cprime, Inc

. Serve as the primary day-to-day delivery leader and trusted customer counterpart .

Posted 11/2/2026contractRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise technology implementations and managing customer-facing engagements, with a strong focus on project management, stakeholder communication, and delivery governance. Proficient in navigating complex cross-functional teams and ensuring successful outcomes through structured planning and execution.

Highest-signal resume keywords

Enterprise Technology ImplementationProject ManagementStakeholder EngagementConsulting SkillsTechnical Fluency in Integrations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementRisk ManagementGovernanceFinancial ReportingIntegration ManagementAPI ManagementData SecurityWorkflow ManagementSaaS DeliveryEnterprise AI

Soft Skills

Strong Communication SkillsFacilitation SkillsIndependent OperationAccountabilityMentoring

Tools & Technologies

MoveworksServiceNowEnterprise PlatformsDigital Employee ExperienceIT Service Management

Industry Keywords

Customer EngagementChange ManagementDelivery GovernanceImplementation MethodologiesCross-Functional Teams

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Serve as the primary day-to-day delivery leader and trusted customer counterpart
Establish relationships with executive sponsors, program leaders, technical teams, business stakeholders, and partner organizations
Translate customer goals into engagement outcomes, priorities, plans, decisions, and success measures
Lead customer governance, status discussions, workshops, decision forums, steering meetings, and escalations
Build and maintain engagement plans, milestones, workstreams, dependencies, operating cadence, and delivery governance
Manage risks, issues, decisions, actions, assumptions, and dependencies
Coordinate Cprime consultants, architects, engineers, customer resources, Moveworks/ServiceNow resources, and partners
Manage resource plans, assignments, onboarding, scheduling, and delivery transitions
Monitor progress, blockers, competing priorities, scope, budget, burn, forecast, resource utilization, and financial risks
Manage Statements of Work, contractual scope, deliverables, milestones, acceptance expectations, change requirements, and commercial health
Lead Moveworks and AI delivery, including technical discovery and discussions around integrations, knowledge, data, security, identity, workflows, and platform readiness
Establish success criteria and measures; drive readiness, communications, enablement, training, adoption, and sustainment
Support transition into steady-state ownership, support, optimization, and roadmap planning
Capture lessons learned and contribute to implementation methodologies, templates, playbooks, and delivery standards
Mentor delivery team members and stay current on Moveworks, ServiceNow, enterprise AI, and agentic AI

Requirements

What you’ll need

Significant experience leading enterprise technology implementations, consulting engagements, or SaaS delivery programs
Demonstrated ownership of customer-facing engagements from planning and discovery through implementation, launch, and transition
Strong hands-on project/program management capabilities including scope, schedule, resources, risks/issues, dependencies, governance, financials, and executive reporting
Experience leading complex cross-functional teams involving business, technical, vendor, and executive stakeholders
Ability to bring structure and clarity to ambiguous or rapidly evolving initiatives
Strong consulting and facilitation skills
Technical fluency in integrations, APIs, enterprise platforms, data, identity, security, workflows, and solution dependencies
Experience with enterprise AI, automation, digital employee experience, ServiceNow, IT service management, or related enterprise platforms
Strong written and verbal communication skills
Ability to operate independently and take accountability for engagement outcomes
Willingness to travel occasionally based on customer and engagement needs

Benefits

Comp & perks

Equal opportunity employer committed to diversity and inclusion
Social justice action and community engagement initiatives