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Lead Developer
Cprime, Inc. Lead the end-to-end software development lifecycle for CRM/IVR applications and campaign/marketing platform services .
Tech Stack
Tools & technologiesAngularAWSAzureCloudFirebaseJavaJavaScriptJenkinsJMeterKubernetesNode.jsSelenium.NET
About the role
Key responsibilities & impact- Lead the end-to-end software development lifecycle for CRM/IVR applications and campaign/marketing platform services
- Architect scalable CRM solutions and integrate Salesforce or Microsoft Dynamics 365 with Braze and Salesforce Marketing Cloud
- Design and develop backend services and APIs for contact center workflows, escalation management, partner management, and SLA tracking
- Own campaign and acquisition technology, including direct mail, winback programs, lead pipelines, analytics tagging, and SDK instrumentation
- Drive integrations with analytics and attribution vendors and maintain data integrity across ODS/EDW pipelines
- Serve as the primary technical SME for CRM/IVR and marketing automation platforms
- Lead digital transformation and innovation pilots across customer engagement and marketing technology
- Implement observability and monitoring solutions
- Build and maintain test automation frameworks using ReadyAPI/SoapUI/Selenium/JMeter and integrate them into CI/CD pipelines
- Lead test strategy and execution for API, UI, database, performance, integration, end-to-end, and accessibility testing
- Mentor junior and mid-level developers and enforce coding standards
- Collaborate with QA, Compliance, Data Engineering, Digital Marketing, and business stakeholders
- Maintain technical documentation and compliance with security, privacy, and regulatory standards
- Manage project timelines and report progress to senior leadership
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Technology, or a related field
- 7+ years of software development experience (84+ months), including at least 3 years in CRM/IVR systems and 2+ years in a technical lead or team leadership role
- Proficiency in Salesforce (Classic & Lightning) and Microsoft Dynamics 365
- Hands-on experience with Braze, Salesforce Marketing Cloud/ExactTarget, or equivalent
- Backend development skills in .NET, Java, or JavaScript/Node.js
- Frontend experience with Angular JS or similar frameworks
- Experience with AWS or Azure, Kubernetes, and CI/CD pipelines using Jenkins or GitHub Actions
- Familiarity with Adobe Analytics, Google Analytics 360/Firebase, and AppsFlyer
- Experience integrating Meta and Snapchat pixels and session replay/VoC tools such as Medallia/Decibel or equivalent
- Understanding of data pipelines and experience with EDW/ODS environments and middleware layers
- Understanding of security and privacy standards for customer data; PCI-DSS awareness is a plus
- Familiarity with Jira, GitHub, and Confluence
- Strong leadership, communication, and analytical skills
- Preferred: experience in fintech, prepaid card, or customer support technology platforms
- Preferred: Salesforce Certified Developer or Microsoft Dynamics CRM Certification
- Preferred: familiarity with CES operational domains, direct mail acquisition workflows, BIAN frameworks, open-source contributions, technical publications, and legacy platform decommissioning