ServiceNow IT Solution Architect

Cprime, Inc

. Advise IT leaders and serve as a trusted ServiceNow advisor to client IT teams.

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in ServiceNow implementation and architecture, with a strong focus on ITSM, ITOM, ITAM, and SPM solutions. Proficient in translating complex business needs into scalable IT solutions while ensuring integration with cloud platforms and AI technologies.

Highest-signal resume keywords

ServiceNow Implementation ExperienceJavaScript ProficiencyServiceNow Certified System AdministratorITSM, ITOM, ITAM, SPM ExpertiseClient-Facing Consulting Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ImplementationTechnical Solution DesignJavaScriptServiceNow ScriptingREST IntegrationsAPI-Led IntegrationsCMDB DesignData Model DesignIntegration DesignAI Agent Governance

Soft Skills

Problem-Solving AbilityStakeholder CommunicationCross-Functional Collaboration

Tools & Technologies

ServiceNowFlow DesignerIntegrationHubCloud PlatformsObservability ToolsMiddleware

Certifications & Qualifications

ServiceNow Certified System Administrator

Industry Keywords

ITSMITOMITAMSPMAI AdoptionEnterprise Transformation

Tech Stack

Tools & technologies

CloudITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Advise IT leaders and serve as a trusted ServiceNow advisor to client IT teams.
Translate business and operating model needs into scalable solutions across ITSM, ITOM, ITAM, and SPM, including AI agent governance.
Assess client instances, CMDB, data health, integrations, and customizations for AI adoption readiness.
Define ServiceNow integrations with cloud platforms, identity providers, observability tools, middleware, and business applications.
Lead IT discovery and design workshops.
Contribute IT architecture to client workshops, business cases, proofs of concept, and proposals.
Build and test IT use cases with AI engineers using Flow Designer and IntegrationHub.
Guide implementation by handing off designs, answering architecture questions, and flagging risks and technical debt.
Create reusable IT patterns, use case catalogs, and accelerators.
Track ServiceNow developments and identify client opportunities.
Report to the Solution Architect Lead.

Requirements

What you’ll need

6+ years of ServiceNow implementation, development, or architecture experience, including technical solution design.
Bachelor's degree in computer science, information technology, engineering, or a closely related field.
Strong experience with ServiceNow ITSM, plus at least one of ITOM, ITAM, or SPM.
Solid knowledge of Now Platform architecture, CMDB and data model design, security, and integration design.
Strong hands-on capability in JavaScript, ServiceNow scripting, REST and API-led integrations.
Working knowledge of agentic AI on ServiceNow, including AI Agents and Moveworks, or strong interest in building it.
Ability to balance out-of-the-box capability, configuration, and custom development while preserving upgradeability.
Client-facing consulting experience, including workshops and stakeholder communication.
Strong problem-solving ability, with the judgment to simplify complex requirements into practical design decisions.
Comfortable working across cross-functional teams in ambiguous enterprise transformation environments.
Required: ServiceNow Certified System Administrator (CSA).