ServiceNow Solution Architect – Lead

Cprime, Inc

. Advise client leaders as a trusted architecture advisor and explain technical trade-offs to senior stakeholders .

Posted 11/5/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in ServiceNow architecture, including end-to-end solution design, data model architecture, and integration patterns. Proven ability to lead technical discussions, mentor teams, and deliver client-focused architecture solutions in complex enterprise environments.

Highest-signal resume keywords

ServiceNow Implementation ExperienceSolution Architecture ExpertiseNow Platform ArchitectureEmployee Center DesignServiceNow Certified System Administrator

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptServiceNow ScriptingData Model DesignIntegration DesignSecurity ArchitectureUpdate StrategyAI Solutions DesignAPI IntegrationsArchitecture PatternsTechnical Solution Design

Soft Skills

Client-Facing ConsultingCollaborative LeadershipMentoringInfluencing Design ChoicesSimplifying Complex Requirements

Tools & Technologies

ServiceNowAI AgentsMoveworksHRSDITSMITOMITAMSPMIRM/GRCApp Engine

Certifications & Qualifications

ServiceNow Certified System Administrator

Industry Keywords

Enterprise-Scale ProgramsArchitecture ReviewsTechnical Trade-OffsGovernanceEmployee ExperienceWorkflowsTechnical DebtUpgrade-Safe ExtensibilityAmbiguous Enterprise TransformationClient Workshops

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Advise client leaders as a trusted architecture advisor and explain technical trade-offs to senior stakeholders
Design end-to-end AI solutions across employee experience, workflows, AI agents, and governance for HR and IT
Define target architecture, integration patterns, data architecture, security model, environment strategy, and portal architecture
Architect ServiceNow Employee Center portals with clear navigation, targeted content, search, and unified task views
Lead design workshops and architecture reviews with client leaders and implementation teams
Contribute architecture to client workshops, business cases, proofs of concept, and proposals
Work with AI engineers to test design choices and integrations in proofs of concept
Hand off target architectures and advise implementation teams during builds
Identify risks, technical debt, and non-scalable customizations early
Define platform standards for data models, API integrations, portal design, and upgrade-safe extensibility
Mentor other architects on architecture patterns, quality, and secure design
Track ServiceNow's direction and assess implications for clients and services

Requirements

What you’ll need

9+ years of ServiceNow implementation, development, or architecture experience, including complex technical solution design
Proven experience as a technical lead, solution architect, or platform architect on enterprise-scale ServiceNow programs
Bachelor's degree in computer science, information technology, engineering, or a closely related field
Deep expertise in Now Platform architecture, data model design, ACL and security architecture, update strategy, and integration design
Experience designing across HRSD and ITSM, plus at least one of ITOM, ITAM, SPM, IRM/GRC, or App Engine
Hands-on experience with Employee Center design, including information architecture, widget strategy, search, security, and content strategy
Working knowledge of agentic AI on ServiceNow, including AI Agents and Moveworks
Enough hands-on JavaScript and ServiceNow scripting to review designs and guide technical decisions
Ability to balance out-of-the-box capability, configuration, and custom development while preserving upgradeability and long-term platform health
Strong client-facing consulting experience, including workshops, architecture presentations, and work with senior stakeholders
Collaborative leadership style, with the ability to mentor teams and influence design choices
Comfortable in ambiguous enterprise transformation environments, with the judgment to simplify complex requirements into practical architecture decisions
Required: ServiceNow Certified System Administrator (CSA)

Benefits

Comp & perks

Equal opportunity employer committed to diversity and inclusion in the workplace