ServiceNow Solution Consultant

Cprime, Inc

. Gather and analyze customer requirements from discovery calls, first meetings, RFPs, and RFIs .

Posted 11/5/2026full-timeHyderabad • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow presales and solution consulting, with a strong ability to analyze customer requirements and present tailored solutions. Proficient in proposal writing, customer presentations, and managing multiple deal deadlines while collaborating with cross-functional teams.

Highest-signal resume keywords

ServiceNow Presales ExperienceProposal WritingCustomer PresentationsSolution ConsultingCustomer Requirements Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Platform KnowledgeRFP/RFI Response DevelopmentSolution MappingEstimation Sheet CreationBusiness Needs Analysis

Soft Skills

Strong Written CommunicationPresentation SkillsOrganizational SkillsCustomer EngagementCollaborative Approach

Tools & Technologies

ServiceNowNow AssistAgentic AI

Industry Keywords

Customer-Facing RoleSolution ApproachCommercial DocumentsMarket NeedsProofs-of-Concept

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Gather and analyze customer requirements from discovery calls, first meetings, RFPs, and RFIs
Capture business needs, use cases, scope, assumptions, constraints, decision factors, and open questions
Map customer requirements to relevant ServiceNow capabilities and INRY offerings
Work with GTM, delivery, and technical teams to validate feasibility, dependencies, solution approach, and proposed outcomes
Build proposal presentations, solution descriptions, estimation sheets, and pricing inputs
Draft and coordinate responses to RFPs, RFIs, and RFQs
Develop or contribute to Statements of Work and related commercial documents
Present proposed solutions and INRY capabilities to customers
Prepare and deliver ServiceNow demonstrations, and coordinate advanced demonstrations and proofs-of-concept
Create and update solution decks, service descriptions, offering collateral, industry or event materials, and customer success stories
Stay current with ServiceNow releases, product capabilities, and relevant market needs
Identify ServiceNow AI opportunities, including Now Assist and agentic AI, and help frame customer use cases and business value
Support GTM or sales-pod deal cadence, track actions and blockers, and coordinate contributors
Share solution knowledge and contribute to internal guidelines, training materials, case studies, and presales process improvements

Requirements

What you’ll need

3–4 years of experience in ServiceNow presales, solution consulting, implementation consulting, or a closely related customer-facing role
Direct ServiceNow presales experience strongly preferred
Working knowledge of the ServiceNow platform
Experience positioning one or more ServiceNow products or workflows for customer needs
Experience contributing to proposal writing and estimation, customer presentations or demos, and RFP/RFI responses
Ability to understand customer requirements and structure a solution approach
Ability to clearly communicate assumptions, scope, feasibility, and dependencies
Ability to collaborate with sales, delivery, and technical contributors while managing multiple deal deadlines
Strong written communication, presentation, organization, and customer-engagement skills
Consultative approach and techno-functional curiosity
Ability to tell a clear solution story to technical and non-technical audiences

Benefits

Comp & perks

Full-time employment
Equal-opportunity employer committed to diversity and inclusion
Social justice action and community-focused workplace mission