Technical Lead – ServiceNow

Cprime, Inc

. Build strong client relationships, serving as a trusted advisor and subject matter expert on ServiceNow .

Posted 11/3/2026full-timeHyderabad • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in ServiceNow platform implementation, configuration, and integration, along with strong client relationship management and project leadership skills. Proficient in translating business requirements into effective ServiceNow solutions while ensuring user adoption and stakeholder education.

Highest-signal resume keywords

ServiceNow Platform ExperienceServiceNow Certified System AdministratorClient ManagementProject ManagementCross-Functional Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationIntegration with Third-Party ApplicationsUser Acceptance TestingRequirements GatheringSolution DesignScriptingTest PlanningDefect ManagementPlatform UpdatesUser Data Management

Soft Skills

Proactive CommunicationProblem-SolvingTime ManagementRelationship-BuildingSelf-Starter

Certifications & Qualifications

ServiceNow Certified System AdministratorCIS-ITSM Certification

Industry Keywords

ITSMITAMITOMSPMHRSDBusiness RequirementsKnowledge TransferUser AdoptionProcess OptimizationIndustry Trends

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Build strong client relationships, serving as a trusted advisor and subject matter expert on ServiceNow
Lead end-to-end implementation projects from requirements gathering and solution design through testing, deployment, and post-implementation support
Collaborate with clients to understand business requirements and translate them into ServiceNow solutions
Conduct client workshops for knowledge transfer and user adoption
Configure ServiceNow applications, including system management, user data management, platform updates, scripting, and user story updates
Integrate ServiceNow with third-party applications
Lead user acceptance testing, including test planning, scenario development, test execution, and defect management
Educate stakeholders on platform capabilities, best practices, and industry trends
Stay current with ServiceNow developments and identify process optimization opportunities

Requirements

What you’ll need

Minimum 5+ years of real-time hands-on ServiceNow platform experience
Bachelor's degree in computer science, Information Technology, Engineering, or a closely related field
ServiceNow Certified System Administrator certification is mandatory
CIS-ITSM certification is preferred
Experience with any ServiceNow ITSM/ITAM/ITOM/SPM/HRSD solutions
Proven history of working effectively with cross-functional teams
Experience with client management and project management
Excellent problem-solving ability and time management
Proactive communication skills, presenting technology as business solutions
Good business sense and relationship-building skills
Self-starter able to deal with ambiguity and white spaces and have a start-up mindset
Flexible and ready to pivot based on changing project demands
Expected overlap with US time zones; occasional late-night meetings may be required

Benefits

Comp & perks

Compensatory time off is available when working beyond regular hours
Work-life balance is emphasized
Hybrid work arrangement