Customer Service Collections Associate, Paid Training

Crafted Staff

. Handle inbound and outbound calls regarding account balances and payment options .

Posted 11/4/2026full-timeHarrisburg • Pennsylvania • United StatesJuniorMid-Level💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and a firm, fair approach to customer service while effectively managing sensitive conversations and maintaining confidentiality. Proficient in navigating multiple computer systems for accurate documentation and compliance with the Fair Debt Collection Practices Act (FDCPA).

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsAttention To DetailConfidentiality ManagementFDCPA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsAccurate DocumentationCall Quality MonitoringPayment Arrangement EstablishmentAccount Balance Inquiry

Soft Skills

ProfessionalismRespectful InteractionPositive Customer ExperiencePunctualityReliability

Tools & Technologies

Internal Systems NavigationMultiple Computer Screens

Industry Keywords

Call CenterCollectionsAccounts ReceivableFinancial ServicesFair Debt Collection Practices Act

About the role

Key responsibilities & impact

Handle inbound and outbound calls regarding account balances and payment options
Provide a positive customer experience while remaining confident, professional, and respectful
Establish payment arrangements within approved guidelines
Answer account questions, handle basic disputes, and route requests appropriately
Accurately document account activity and customer interactions in internal systems
Navigate multiple computer screens and systems to access information and update records
Meet expectations for call quality, productivity, and key performance indicators (KPIs)
Follow company policies and applicable compliance requirements, including the FDCPA
Maintain confidentiality when handling customer and account information
Participate in training, coaching, and performance development activities

Requirements

What you’ll need

Strong communication skills and comfort speaking with customers over the phone
Firm, fair, and respectful customer service approach
Basic computer skills, including navigating multiple screens and systems
Strong attention to detail and accurate documentation skills
Ability to handle sensitive conversations professionally and maintain confidentiality
Reliable attendance and punctuality
Ability to attend onsite training and work initially in Harrisburg, Pennsylvania
At least 6 months of experience in customer service, a call center, collections, accounts receivable, or financial services preferred
Experience in retail, restaurants, or nonprofit client services preferred
Bilingual communication skills preferred
Ability to follow company policies and applicable compliance requirements, including the Fair Debt Collection Practices Act (FDCPA) and related regulations

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
Paid time off
Paid training and coaching
Career development opportunities
Potential eligibility to work from home after training completion and consistently meeting established KPIs