Crafted Staff

Customer Support

• Handle inbound and outbound calls regarding account balances and payment options
• Provide a positive customer experience while remaining confident, professional, and respectful
• Establish payment arrangements within approved guidelines
• Answer account questions, handle basic disputes, and route requests appropriately
• Accurately document account activity and customer interactions in internal systems
• Navigate multiple computer screens and systems to access information and update records
• Meet expectations for call quality, productivity, and key performance indicators (KPIs)
• Follow company policies and applicable compliance requirements, including the FDCPA
• Maintain confidentiality when handling customer and account information
• Participate in training, coaching, and performance development activities

Explore Customer Service Collections Associate, Paid Training at Crafted Staff. Review requirements and application details.

Open roles

Customer Service Collections Associate, Paid Training