Customer Service Representative – Parent Liaison

Cranial Technologies, Inc.

. Provide outstanding customer service to families over the phone .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $19 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively communicating with families, healthcare providers, and insurance companies. Proficient in managing appointment scheduling and patient registration while maintaining a professional demeanor in diverse interactions.

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsProblem-Solving AbilityComputer Software ProficiencyAppointment Scheduling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationAppointment SchedulingCost Share ReviewInsurance Process EducationData Entry

Soft Skills

Exceptional CommunicationProactive MindsetHuman Relations SkillsProfessional DemeanorAbility to Work with Diverse Backgrounds

Industry Keywords

Healthcare CoordinationInsurance CompaniesCall Volume ManagementReferral CoordinationFinancial Responsibility

About the role

Key responsibilities & impact

Provide outstanding customer service to families over the phone
Build rapport with families, healthcare providers, and insurance companies
Educate potential families about the evaluation appointment, treatment process, and insurance process
Enter patient registration information accurately and schedule initial appointments
Identify potential conflicts or trends for each Clinic schedule
Coordinate information between referring physicians, insurance companies, and treatment clinics
Review cost share amounts, co-payments, and financial responsibility with families
Handle variable call volume on multiple queues, averaging 40 to 70 calls a day
Receive training on Cranial Technologies’ processes

Requirements

What you’ll need

1 – 2 years’ customer service or related experience
1 – 2 years’ experience with computer software
Exceptional communication including phone etiquette and human relations skills
Ability to work with people from diverse backgrounds
Proactive mindset with the ability to absorb new information in a timely manner
Professional demeanor in both written and spoken communication with families, providers, and coworkers
Ability to problem-solve and prioritize daily tasks to manage individual workload
Applicants must be authorized to work for any employer in the U.S.
Unable to sponsor or take over sponsorship of an employment Visa at this time

Benefits

Comp & perks

Medical, Vision, and Dental Insurance
401k Retirement Plan
Flex Spending Plans
18 Days Paid Time Off each year plus 7 company-paid Holidays
Life Insurance
Short/Long Term Disability Insurance