Customer Service Representative – Parent Liaison

Cranial Technologies, Inc.

. Build rapport with families, healthcare providers, and insurance companies over the phone .

Posted 10/30/2026full-timeRemote • Arizona • United StatesJunior💰 $19 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate and educate families about healthcare processes. Proficient in managing call volume and coordinating information among various stakeholders while maintaining a professional demeanor.

Highest-signal resume keywords

Customer Service ExperienceExceptional Communication SkillsProblem-Solving AbilityProactive MindsetPineapple Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingComputer Software ProficiencyData EntryFinancial Responsibility Review

Soft Skills

Phone EtiquetteHuman Relations SkillsAbility to Work with Diverse BackgroundsProfessional DemeanorTask Prioritization

Industry Keywords

Healthcare ProvidersInsurance CompaniesCall Volume ManagementEvaluation AppointmentTreatment Process

About the role

Key responsibilities & impact

Build rapport with families, healthcare providers, and insurance companies over the phone
Educate potential families about the evaluation appointment, treatment process, and insurance process
Expedite the process for families while maintaining excellent customer service
Provide outstanding customer service to families over the phone
Accurately enter patient registration information and schedule initial appointments
Identify potential conflicts or trends for each clinic schedule
Coordinate information between referring physicians, insurance companies, and treatment clinics
Review cost share amounts, co-payments, and financial responsibility with families
Handle variable call volume across multiple queues, averaging 40 to 70 calls per day
Learn Cranial Technologies’ processes through employer-provided training

Requirements

What you’ll need

1 – 2 years’ customer service or related experience
1 – 2 years’ experience with computer software
Exceptional communication including phone etiquette and human relations skills
Ability to work with people from diverse backgrounds
Proactive mindset with the ability to absorb new information in a timely manner
Professional demeanor in both written and spoken communication with families, providers, and coworkers
Ability to problem-solve and prioritize daily tasks to manage individual workload
Applicants must be authorized to work for any employer in the U.S.; the employer is unable to sponsor or take over sponsorship of an employment Visa
Must work the 6:30am–3:00pm AZ time shift
Pineapple language required

Benefits

Comp & perks

Medical, Vision, and Dental Insurance
401k Retirement Plan
Flex Spending Plans
18 Days Paid Time Off each year plus 7 company-paid Holidays
Life Insurance
Short/Long Term Disability Insurance