Insurance Liaison

Cranial Technologies, Inc.

. Provide outstanding customer service to all families .

Posted 9/18/2026full-timeRemote • United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while effectively coordinating communication between families, physicians, and insurance companies. Proficient in managing insurance authorizations and documenting benefits to support informed decision-making for treatment costs.

Highest-signal resume keywords

Customer Service ExperienceInsurance Authorization ManagementMicrosoft Outlook ProficiencyOrganizational SkillsVerbal And Written Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance AuthorizationBenefits ReviewEligibility DocumentationProblem SolvingMulti-tasking

Soft Skills

EmpathyTeam CollaborationSelf-motivationAttention To DetailPersonable Communication

Tools & Technologies

Microsoft OutlookAdobe

Industry Keywords

Customer ServiceHealthcare CoordinationFinancial ResponsibilitiesTreatment CostsPatient Communication

About the role

Key responsibilities & impact

Provide outstanding customer service to all families
Coordinate information between referring physicians, insurance companies, and treatment clinics
Obtain insurance authorizations
Research, review, and document benefits, eligibility, and authorization requirements within the company system alongside the Verifications Team
Review benefits and eligibility accurately so families can make informed decisions about treatment costs
Communicate cost shares, co-payments, and financial responsibilities with patient families

Requirements

What you’ll need

1 – 2 years customer service or related experience
1 – 2 years experience with computer software such as Microsoft Outlook and Adobe
Investigative, curious and problem solving mindset
Strong organizational skills and attention to detail
Self-motivated, task-oriented mindset with a strong ability to multi-task
Ability to work on a team as well as independently
Personable, warm, empathetic, and professional verbal and written communication style with team members as well as those seeking treatment
Applicants must be authorized to work for any employer in the U.S.
Cranial Technologies is unable to sponsor or take over sponsorship of an employment Visa at this time

Benefits

Comp & perks

Medical, Vision, and Dental Insurance
401k Retirement Plan
3.5 Weeks Paid Time Off plus 7 paid Holidays
Life Insurance
Short/Long Term Disability Insurance
Opportunity for performance based bonuses