Collision Estimator

Crash Champions

. Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value .

Posted 9/17/2026full-timeRocky River • Ohio • United StatesMid-LevelSenior💰 $65,000 - $139,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures while effectively managing repair workflows and ensuring quality standards. Proficient in utilizing multiple estimating systems to provide accurate assessments and maintain customer communication throughout the repair process.

Highest-signal resume keywords

Customer Service SkillsKnowledge of Insurance ProceduresCCC One ProficiencyMitchell & Audatex KnowledgeMulti-Tasking Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Initial Estimates CompletionFull Disassembly and Damage EvaluationFinal Estimates LockingIn-Process Quality ControlPost-Scanning CompletionRepair Order Pre-ClosingDisbursement Paperwork HandlingException Addressing

Soft Skills

Organization SkillsTime ManagementAdaptability to Fast-Paced Environments

Industry Keywords

Vehicle RepairsCustomer RightsRepair TechniquesCrash Champions Quality StandardsData Procedures Review

About the role

Key responsibilities & impact

Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
Complete initial estimates
Write complete estimates after full disassembly and damage evaluation
Lock final estimates
Manage each repair throughout the process
Ensure Crash Champions’ quality standards by performing in-process QC
Keep every customer fully informed and updated on the status of their vehicle
Pull and review all data procedures for/with Body Technicians
Complete post-scanning for each vehicle in the repair process
Pre-close the final repair order
Handle disbursement paperwork
Address exceptions in the file
Ensure carrier-specific requirements are complete

Requirements

What you’ll need

Customer Service Skills
Organization and multi-tasking skills
Good time management
Ability to adapt easily to fast-paced environment
Knowledge of dealing with Insurance partners preferred
Ability to deal with fast paced environments
Knowledge of multiple estimating systems
CCC one preferred
Mitchell & Audatex

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays