Crash Champions

General

• Remove grease, dirt, paint, or rust from vehicle surfaces in preparation for paint application using abrasives, solvents, brushes, blowtorches, washing tanks, or sandblasters.
• Assist painter in pre-paint blending needs.
• Work with paint team to help keep vehicles on track for scheduled delivery time.
• Fill small dents or scratches with body fillers and smooth surfaces to prepare vehicles for painting.
• Buff and wax finished paintwork.
• Disassemble, clean, and reassemble sprayers and power equipment using solvents, wire brushes, and cloths.

Paint Prepper

Technician

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed, including addressing unusual problems or questions and explaining procedures

Auto Body Technician

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace parts based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in required safety meetings
• File, grind, and sand repaired surfaces using power and hand tools
• Direct the work of an apprentice when needed, including explaining procedures and addressing unusual problems or questions

Estimator

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Perform in-process quality control to ensure Crash Champions’ standards
• Keep customers informed and updated on vehicle status
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address file exceptions
• Ensure carrier-specific requirements are complete

Collision Estimator

Operations

• Provide overall leadership and management of the assigned territory/market
• Achieve or exceed company targets and standards for performance and growth
• Manage market locations that rank in the top 10% of the industry by KPIs, customer service, quality, and profitability
• Model and enforce the highest level of customer service and the Crash Champions Total Sales Attitude (TSA)
• Recruit, manage, and develop employees for future organizational growth
• Perform in-process and final quality checks
• Facilitate and nurture relationships with insurance accounts, agents, and customers
• Operate effectively in a fast-paced, competitive environment while maintaining positive employee morale and urgency to exceed goals
• Ensure the shop is correctly maintained and organized
• Create and develop future leaders

Operations Director

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience.
• Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order.
• Handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete.

• Examine damaged vehicles and efficiently plan the repair process.
• Work and communicate with others on vehicle repair status.
• Perform quality repairs while maintaining on-time status.
• Decide whether to repair or replace components based on safety, cost, and cycle time.
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders.
• Participate in all required safety meetings.
• File, grind, and sand repaired surfaces using power tools and hand tools.
• Direct the work of an apprentice when needed and explain procedures.

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process
• Ensure Crash Champions’ quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle
• Provide the best possible experience for customers
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier specific requirements are complete

• Examines damaged vehicle and efficiently plans repair process.
• Works and communicates with others on vehicle repair status.
• Performs quality repairs while keeping on-time status in mind.
• Makes decisions on repair vs. replace considering safety, cost, and cycle time.
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders.
• Participates in all required safety meetings.
• Files, grinds, and sands repaired surfaces, using power tools and hand tools.
• Directs the work of an apprentice in the performance of tasks when needed, i.e., unusual problems or questions and explains procedures to assistant.

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Ensure Crash Champions’ quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

Producer

• Assign jobs to Body Technicians and maintain proper job mix to ensure smooth production flow through all departments
• Coordinate supplements with Body Technicians and Repair Leader(s), and coordinate sublet repairs
• Review work with Technicians and support with issues/questions about repairs when needed
• Ensure production is moving as needed to meet timely delivery requirements
• Ensure production space is safe and clean, including properly maintained equipment and personal protective equipment usage
• Perform in-person quality checks and ensure vehicle repairs are completed timely according to proper repair procedures, including ALLDATA and OE guidelines
• Lead Body Technicians toward unified goals discussed in daily/weekly meetings

Production Manager

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in required safety meetings
• File, grind, and sand repaired surfaces using power and hand tools
• Direct the work of an apprentice when needed and explain procedures

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process
• Perform in-process quality control to ensure Crash Champions’ standards
• Keep customers informed and updated on vehicle status
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address file exceptions and ensure carrier-specific requirements are complete