Collision Estimator

Crash Champions

. Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value .

Posted 9/17/2026full-timeRoyal Oak • Michigan • United StatesMid-LevelSenior💰 $65,000 - $144,305 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures while effectively managing repair workflows and ensuring quality standards. Proficient in using multiple estimating systems, including CCC One, Mitchell, and Audatex.

Highest-signal resume keywords

Customer Service SkillsOrganization and Multi-Tasking SkillsKnowledge of Insurance PartnersCCC One ProficiencyMitchell & Audatex Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vehicle Repair ProcessesInitial Estimates CompletionFinal Estimates LockingDamage EvaluationPost-Scanning Completion

Soft Skills

Good Time ManagementAdaptability to Fast-Paced Environment

Tools & Technologies

CCC OneMitchellAudatex

Industry Keywords

Customer RightsRepair TechniquesQuality StandardsIn-Process QCDisbursement Paperwork

About the role

Key responsibilities & impact

Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
Complete initial estimates
Write complete estimates after full disassembly and damage evaluation
Lock final estimates
Manage each repair throughout the process
Ensure Crash Champions’ quality standards through in-process QC
Keep customers fully informed and updated on vehicle status
Pull and review all data procedures for/with Body Technicians
Complete post-scanning for each vehicle in the repair process
Pre-close the final repair order
Handle disbursement paperwork
Address exceptions in the file
Ensure carrier-specific requirements are complete

Requirements

What you’ll need

Customer Service Skills
Organization and multi-tasking skills
Good time management
Ability to adapt easily to fast-paced environment
Knowledge of dealing with Insurance partners preferred
Ability to deal with fast paced environments
Knowledge of multiple estimating systems
CCC one preferred
Mitchell & Audatex
Relevant certifications and qualifications may be considered in compensation decisions

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays
Monthly sales incentive bonuses are included in the compensation ranges