Customer Experience Associate I

Crash Champions

. Schedule customer appointments for collision repair and estimates according to established SOPs .

Posted 9/21/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills, active listening, and empathy to enhance customer experience. Proficient in multitasking across multiple systems, managing competing priorities, and maintaining data integrity in a fast-paced environment.

Highest-signal resume keywords

High-Volume Call Center ExperienceStrong Verbal Communication SkillsActive Listening SkillsCRM Software NavigationAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingData Integrity MaintenanceCustomer Inquiry ResolutionMultitaskingTime Management

Soft Skills

EmpathyProfessional CommunicationSelf-MotivationOrganizational SkillsWork Ethic

Tools & Technologies

CRM SoftwareCommunication Channels

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Collision RepairCustomer ExperienceConfidentialityInbound CommunicationsOutbound Communications

About the role

Key responsibilities & impact

Schedule customer appointments for collision repair and estimates according to established SOPs
Manage a high volume of inbound and outbound customer communications
Assist customers with rental car reservations and tow scheduling
Manage daily workload with urgency
Communicate empathetically, confidently, and professionally
Respond to inquiries by clarifying needs, researching information, and executing next steps
Resolve customer concerns through active listening and internal resources
Multitask across multiple systems and communication channels
Follow processes to maintain assignment accuracy and data integrity
Safeguard customer and company information and maintain confidentiality
Maintain company-issued equipment and report issues
Support positive outcomes and a high-quality customer experience
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED required
Minimum of 1 year of experience in a high-volume call center environment
Strong verbal and written communication skills
Demonstrated empathy and active listening skills
Ability to multitask and manage competing priorities in a fast-paced environment
Strong attention to detail and accuracy
Excellent time management and organizational skills
Self-motivated with a strong work ethic and ability to learn quickly
Reliable modem and high-speed internet meeting minimum requirements
Ability to navigate and multitask across multiple systems, including CRM software
Quiet, distraction-free workspace
Reliable high-speed internet
Ability to work Monday–Friday, 10:30 AM–7:00 PM CST and rotating Saturdays, 8:00 AM–12:00 PM CST

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays
Monthly performance-based bonuses of up to $400