Customer Experience Associate I

Crash Champions

. Schedule customer appointments for collision repair and estimates according to established SOPs .

Posted 9/21/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal and written communication skills, active listening, and empathy to enhance customer interactions. Proficient in multitasking across multiple systems while maintaining attention to detail and data integrity in a fast-paced call center environment.

Highest-signal resume keywords

High-Volume Call Center ExperienceStrong Verbal Communication SkillsActive Listening SkillsMultitasking Across Multiple SystemsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Appointment SchedulingData Integrity MaintenanceConflict ResolutionTime ManagementOrganizational Skills

Soft Skills

EmpathyProfessionalismSelf-MotivationStrong Work Ethic

Tools & Technologies

CRM SoftwareCommunication Channels

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Collision RepairCustomer ExperienceInbound CommunicationsOutbound CommunicationsRental Car Reservations

About the role

Key responsibilities & impact

Schedule customer appointments for collision repair and estimates according to established SOPs
Manage a high volume of inbound and outbound customer communications
Assist customers with rental car reservations and tow scheduling
Manage daily workload with a strong sense of urgency
Communicate with empathy, confidence, and professionalism
Respond to inquiries by clarifying needs, researching information, and executing next steps
Resolve customer concerns through active listening and internal resources
Multitask across multiple systems and communication channels
Follow processes to maintain assignment accuracy and data integrity
Safeguard customer and company information and maintain confidentiality
Maintain company-issued equipment and report issues
Support positive outcomes and a high-quality customer experience
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED required
Minimum of 1 year of experience in a high-volume call center environment
Strong verbal and written communication skills
Demonstrated empathy and active listening skills
Ability to multitask and manage competing priorities in a fast-paced environment
Strong attention to detail and accuracy
Excellent time management and organizational skills
Self-motivated with a strong work ethic and ability to learn quickly
Reliable modem and high-speed internet meeting minimum requirements
Ability to navigate and multitask across multiple systems, including CRM software

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays
Eligibility for monthly performance-based bonuses of up to $400