General Manager

Crash Champions

. Meet or exceed location revenue goals and other KPIs by managing the front and back of shop from vehicle intake through delivery .

Posted 10/5/2026full-timeStrongsville • Ohio • United StatesMid-LevelSenior💰 $75,000 - $134,850 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing shop operations, ensuring quality standards, and achieving revenue goals within the collision industry. Proficient in estimating software and effective in team leadership and development.

Highest-signal resume keywords

Collision Industry KnowledgeEstimating Software ProficiencyDecision-Making SkillsTeam LeadershipProduction Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Shop ManagementProduction Quality ControlRepair Job AssignmentEstimate WritingPayroll Management

Soft Skills

Problem SolvingCollaborationCoachingCommunicationTime Management

Tools & Technologies

CCC ONE Total Repair SoftwareComputers

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Insurance ProceduresCollision RepairQuality StandardsPPE ProtocolKPI Management

About the role

Key responsibilities & impact

Meet or exceed location revenue goals and other KPIs by managing the front and back of shop from vehicle intake through delivery
Manage shop throughput, production quality, and efficiency
Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint
Support teammates during peak times by receiving customers, checking in vehicles, and writing estimates as needed
Ensure repairs meet Crash Champions and I-CAR quality standards
Ensure repairs are billed accurately and back-of-shop PPE protocol is upheld
Complete shop payroll and staffing, including punch-in/out, flag-hour procedures, and staff PTO, vacation, or leave
Manage daily production flow and communicate with Body Technicians, Collision Estimator, and Parts Managers
Write DRP complaint estimates after full disassembly and damage discovery, update estimates, and lock final estimates
Interview and hire candidates, and provide teammate coaching, feedback, and development support

Requirements

What you’ll need

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
Aptitude in decision-making and problem solving
Ability to lead and work collaboratively with others to meet shared objectives
Demonstrated ability to meet deadlines and achieve successful results
Proficient knowledge and use of estimating software, CCC ONE Total Repair Software
Proficient with Computers and other technology
Valid driver’s license required

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays
Performance-based bonuses may be available