General Manager

Crash Champions

. Meet or exceed location revenue goals and other KPIs .

Posted 10/27/2026full-timeMadison Heights • Michigan • United StatesMid-LevelSenior💰 $75,000 - $139,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing shop operations, ensuring compliance with quality standards, and effectively leading a team to achieve revenue goals and production efficiency. Proficient in estimating software and knowledgeable in collision industry practices and insurance procedures.

Highest-signal resume keywords

Collision Industry KnowledgeCCC ONE Total Repair SoftwareDecision-MakingTeam LeadershipProduction Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Estimating SoftwareProduction Quality ManagementJob AssignmentRepair Process CompliancePayroll Management

Soft Skills

Problem SolvingCollaborationDeadline ManagementCoachingCustomer Service

Tools & Technologies

ComputersEstimating Software

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Collision RepairInsurance ProceduresPPE ProtocolShop ThroughputDRP Complaint Estimates

About the role

Key responsibilities & impact

Meet or exceed location revenue goals and other KPIs
Manage the front and back of shop from vehicle intake through delivery to ensure shop throughput, production quality and efficiency
Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint
Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
Ensure repairs meet Crash Champions and I-Car quality standards, are billed accurately, and comply with back of shop PPE protocol
Complete shop payroll and staffing processes and manage staff PTO, vacation, or leave
Manage daily production flow and coordinate with Body Technicians, Collision Estimators, and Parts Managers
Write DRP complaint estimates as needed, update estimates, and lock final estimates
Interview, hire, coach, and develop teammates

Requirements

What you’ll need

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
Aptitude in decision-making and problem solving
Ability to lead and work collaboratively with others to meet shared objectives
Demonstrated ability to meet deadlines and achieve successful results
Proficient knowledge and use of estimating software, CCC ONE Total Repair Software
Proficient with Computers and other technology
Valid driver’s license required

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays
Performance-based bonuses may be available