Operations Director

Crash Champions

. Provide overall leadership and management of the assigned territory/market .

Posted 10/2/2026full-timeStudio City • California • United StatesLead💰 $140,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities in the collision industry, with a focus on achieving KPIs, customer satisfaction, and profitability. Proven ability to develop future leaders and foster relationships with insurance accounts and customers.

Highest-signal resume keywords

Leadership SkillsOperations ManagementKPI AchievementCollision Industry KnowledgeCCC One Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KPI AchievementCustomer Satisfaction RatingsEBITDA ManagementMargin ManagementProfitability AnalysisQuality ChecksStrategic ThinkingProblem-Solving

Soft Skills

Team MotivationResource ManagementDriven PersonalityAbility to Work Under Pressure

Tools & Technologies

CCC One

Industry Keywords

Collision IndustryInsurance CarriersCustomer ServiceTotal Sales AttitudeOrganizational Growth

About the role

Key responsibilities & impact

Provide overall leadership and management of the assigned territory/market
Achieve or exceed company targets and standards for performance and growth
Manage market locations that rank in the top 10% of the industry by KPIs, customer service, quality, and profitability
Model and enforce the highest level of customer service and the Crash Champions Total Sales Attitude (TSA)
Recruit, manage, and develop employees for future organizational growth
Perform in-process and final quality checks
Facilitate and nurture relationships with insurance accounts, agents, and customers
Operate effectively in a fast-paced, competitive environment while maintaining positive employee morale and urgency to exceed goals
Ensure the shop is correctly maintained and organized
Create and develop future leaders

Requirements

What you’ll need

Proven strong performance in current location, including consistently achieving and exceeding KPIs such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability
Strong leadership skills, including inspiring and motivating teams, driving results, and effectively managing resources
Strategic thinking, identifying opportunities for improvement, and implementing innovative solutions
Knowledge of the collision industry, including procedures and requirements for a variety of insurance carriers
10+ years of operations experience
5+ years of people management experience required
Driven personality, eager to grow, and able to work well under pressure
Experience using CCC One
Strong problem-solving skills

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays