CrashPlan

Support Engineer

• Provide technical support for eCommerce and enterprise-level customers
• Manage chats, emails, and video calls in a customer support center environment
• Take ownership of reported customer issues through resolution
• Facilitate customer communication, education, and retention
• Collaborate with the team on issues and solutions
• Analyze log and system files related to CrashPlan products
• Recreate, track, and verify software defects reported by customers or under lab conditions
• Use remote secure access technologies to diagnose and resolve customer issues
• Review manuals, release notes, and patch documentation for issue resolution
• Stay current on CrashPlan products, processes, and integrated third-party applications
• Meet service level agreements and document all issues properly
• Develop personal professional skills and those of junior colleagues
• Participate in cross-departmental projects as assigned
• Participate in a scheduled on-call rotation for critical Sev1 customer issues
• Perform other duties as assigned

Explore Technical Support Engineer at CrashPlan. Review requirements and application details.