Advanced Customer Care Associate

Crate and Barrel

. Deliver exceptional customer service across phone, chat, email, and other channels .

Posted 10/8/2026full-timeRemote • United States, CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced customer service skills across multiple channels, including phone, email, and chat, while effectively managing customer relationships and resolving issues. Possesses strong problem-solving abilities and organizational skills to navigate complex customer needs and provide tailored solutions.

Highest-signal resume keywords

Customer Service ExperienceProblem Solving SkillsOrganizational SkillsData Entry SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer De-EscalationMulti-TaskingTyping SkillsMath SkillsProduct Knowledge

Soft Skills

EmpathyUrgencyCollaborationCoaching SkillsTelephone Presence

Tools & Technologies

Google PlatformEmailInternet Browsers

Industry Keywords

RetailHospitalityContact CenterUpsellingCustomer Care Guidelines

About the role

Key responsibilities & impact

Deliver exceptional customer service across phone, chat, email, and other channels
Troubleshoot and manage escalated customer issues with urgency, empathy, and sound judgment
Build long-term customer relationships through ownership of complex follow-up and resolution
Maintain expertise in products and services
Suggest alternative product solutions and upsell based on customer needs
Respond to domestic and international customer questions, requests, and concerns
Work in specialty groups when assigned
Provide advanced solutions and/or compensation according to department guidelines
Own customer needs from start to finish
Collaborate with business partners to facilitate solutions and provide timely feedback
Maintain effective relationships with internal and external customers
Support colleagues and provide on-demand coaching to Customer Care associates
Adhere to Customer Care guidelines and perform other assigned duties

Requirements

What you’ll need

High School Diploma or GED is preferred, not required
1+ years of customer service experience in retail, hospitality or contact center
Advanced knowledge in phone, email and/or chat required
Strong problem solving skills including customer de-escalation
Excellent reading and written language skills in English
Good math skills
Excellent organizational skills and ability to multi-task and navigate multiple systems
Excellent telephone presence and interpersonal skills
Excellent data entry, typing and computer skills
Ability to be self-sufficient and manage time in a scheduled work environment
Thorough working knowledge of email, internet browsers, and Google platform
Selling focus including offering Crate and Barrel Credit Card, alternative items, and upselling
Authorized to work in the US

Benefits

Comp & perks

Reasonable accommodations for individuals with disabilities
Equal opportunity employment
E-Verify participation and work authorization confirmation
Full-time employment