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Home Delivery Customer Service Coordinator
Crate and Barrel. Act as a liaison between stores and service providers to respond to customer needs and requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and mechanical aptitude, with the ability to effectively communicate and resolve issues while maintaining attention to detail. Capable of working collaboratively in a team environment and adapting to various departmental needs.
Highest-signal resume keywords
Customer ServiceMechanical AptitudeActive ListeningAttention to DetailTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product InspectionClerical DutiesFurniture AssemblyShipping CoordinationHousekeeping
Soft Skills
Verbal CommunicationWritten CommunicationProfessional Phone Voice
Certifications & Qualifications
High School DiplomaGED Equivalent
Industry Keywords
Loss PreventionSafety GuidelinesCustomer LiaisonService Provider Coordination
About the role
Key responsibilities & impact- Act as a liaison between stores and service providers to respond to customer needs and requests
- Inspect products prior to customer pick-up
- Liaise between customers and company departments
- Resolve customer problems and complaints within guidelines
- Move physical goods
- Set up shipments to third parties and change or cancel delivery times
- Perform related clerical duties
- Clean and dispose of boxes, packing materials, and pallets; maintain general housekeeping
- Rotate through departments as needed to meet business demands
- Participate in ongoing training for technology upgrades and new systems
- Complete assigned tasks to achieve daily productivity and quality goals
Requirements
What you’ll need- Mechanical aptitude to assemble furniture pieces
- Exceptional customer service, active listening, and verbal and written communication skills
- Professional phone voice
- Complete understanding of training and communication resources relevant to the position
- Awareness of loss prevention, security, and safety guidelines
- Ability to work in a team environment
- Attention to detail
- Basic English language proficiency
- Previous related work experience
- High School Diploma or GED equivalent
- Authorization to work in the US
Benefits
Comp & perks- Equal opportunity employer
- Reasonable accommodations for individuals with disabilities
- Participation in E-Verify