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About the role
Key responsibilities & impact- Handle inbound and outbound customer and sales inquiries via phone, email, and chat
- Provide timely, accurate, and friendly support to resolve issues or concerns
- Assist with product inquiries, order status, and product returns or exchanges
- Maintain customer satisfaction through professional communication and follow-ups
- Manage and prioritize multiple documentation requests and ensure timely delivery
- Contribute to best practices for creating and managing documentation
- Seek opportunities to improve processes
- Track and update sales orders to ensure accurate processing and delivery
- Coordinate with inventory and shipping departments to process and deliver orders on time
- Maintain customer records and update the CRM database
- Assist in generating sales and customer activity reports
- Collaborate with marketing, operations, sales, and customer service teams
- Provide feedback to improve processes and customer experience
- Create, manage, and deliver quotes
- Process orders
- Ensure documents are consistent, professional, client-tailored, and aligned with company standards and best practices
Requirements
What you’ll need- High school diploma or equivalent
- Bachelor’s degree is a plus
- Proven experience in customer service, sales support, or a related field
- Positive attitude, team-oriented, and problem-solving mindset
- Ability to remain calm and professional under pressure
- Ability to work independently and as part of a team
- Strong writing, editing, and proofreading skills
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with document management systems
- Ability to understand technical concepts and communicate them clearly in a business context
- Detail-oriented with the ability to multitask and manage deadlines
- Familiarity with pre-sales processes and tools, including CRM systems and proposal management software, is a plus
- Experience creating technical documentation or proposals for engineering, facility maintenance, or manufacturing industries
- Ability to build rapport and trust with customers and internal teammates
- Familiarity with creating and managing content for large-scale proposals or bids
- Ability to work Monday–Friday, 8 hours, in person
Benefits
Comp & perks- Employee ownership/investor participation
- Equal access to employment programs and services
- Accommodation available for applicants during the application/interview process
- Drug-free workplace