CRB Water

Customer Success Manager

• Handle inbound and outbound customer and sales inquiries via phone, email, and chat
• Provide timely, accurate, and friendly support to resolve issues or concerns
• Assist with product inquiries, order status, and product returns or exchanges
• Maintain customer satisfaction through professional communication and follow-ups
• Manage and prioritize multiple documentation requests and ensure timely delivery
• Contribute to best practices for creating and managing documentation
• Seek opportunities to improve processes
• Track and update sales orders to ensure accurate processing and delivery
• Coordinate with inventory and shipping departments to process and deliver orders on time
• Maintain customer records and update the CRM database
• Assist in generating sales and customer activity reports
• Collaborate with marketing, operations, sales, and customer service teams
• Provide feedback to improve processes and customer experience
• Create, manage, and deliver quotes
• Process orders
• Ensure documents are consistent, professional, client-tailored, and aligned with company standards and best practices

Customer Success Representative