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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in eCommerce fulfillment and logistics management, with a strong focus on optimizing operational efficiency, managing high-volume sales campaigns, and ensuring compliance with marketplace KPIs. Proficient in data analysis and process automation to drive continuous improvement in fulfillment operations.
Highest-signal resume keywords
ECommerce Fulfillment ManagementLogistics Operations CoordinationMarketplace Fulfillment KPIsAnalytical Skills in ExcelExperience with OMS/WMS Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Supply Chain ManagementOutbound OperationsLogistics ManagementData AnalysisRoot-Cause AnalysisPerformance MonitoringSOP DevelopmentCampaign OperationsInventory AccuracyShipping Deadline Management
Soft Skills
Problem-SolvingCommunicationCoordinationAnalytical ThinkingTeam Collaboration
Tools & Technologies
Shopee Seller CenterLazada Seller CenterTikTok ShopOMS SystemsWMS SystemsSQLPower BIAI ToolsReporting DashboardsProcess Automation
Industry Keywords
ECommerce3PL ManagementLast-Mile DeliveryFulfillment CostsSales CampaignsPerformance ReviewsMarketplace PlatformsStock ReadinessFulfillment OperationsLogistics Partners
Tech Stack
Tools & technologiesFlashSQL
About the role
Key responsibilities & impact- Oversee the end-to-end outbound process, from order processing and picking/packing to shipping label generation and carrier handover
- Monitor and improve Lazada Fast Fulfilment Rate, Shopee Fast Handover Rate, and TikTok Shop Fast Dispatch Rate
- Identify and resolve delayed, stuck, or on-hold orders to meet marketplace shipping deadlines
- Work with marketplace logistics partners and last-mile carriers to resolve pickup issues, shipment discrepancies, and delivery-related claims
- Reduce wrong-item, missing-item, and damaged-parcel incidents through root-cause analysis and corrective actions
- Prepare fulfillment operations for major campaigns, payday promotions, brand days, and TikTok LIVE activities
- Coordinate volume forecasts, manpower, packing capacity, stock readiness, and carrier pickup schedules with warehouse and logistics partners
- Monitor peak-period performance, resolve bottlenecks, and ensure orders are dispatched within required timelines
- Conduct post-campaign reviews and implement improvements
- Manage Kerry, Flash, Fulfilled by Lazada, and Fulfilled by Shopee performance
- Track SLAs and KPIs including dispatch speed, order accuracy, stock handling, and fulfillment costs
- Conduct performance reviews, investigate recurring issues, and follow up on corrective action plans
- Visit partner warehouses in the Bangna/Samut Prakan area at least four times per month
- Review monthly fulfillment invoices and validate charges against agreed rates
- Monitor fulfillment costs per order by brand and sales channel
- Coordinate inventory accuracy across internal systems, warehouse systems, and marketplace platforms
- Support stock aging, expiry monitoring, and accurate product data
- Analyze operational data to identify performance gaps and improvement opportunities
- Develop and improve SOPs, reporting dashboards, and operational controls
- Explore AI tools and automation to improve fulfillment efficiency, visibility, and decision-making
Requirements
What you’ll need- Bachelor's degree in supply chain management, Logistics, Industrial Engineering, or a related field
- 4–7 years of experience in eCommerce fulfillment, outbound operations, or logistics management
- Experience working on the brand, agency/eEnabler, or 3PL side
- Hands-on experience with Shopee, Lazada, and TikTok Shop Seller Centers
- Knowledge of marketplace fulfillment KPIs, shipping deadlines, penalty systems, and campaign operations
- Proven experience managing high-volume sales campaigns such as 11.11 and 12.12
- Experience managing 3PL providers, marketplace fulfillment programs, and last-mile delivery partners against agreed SLAs
- Strong analytical skills and proficiency in Excel
- Experience with OMS/WMS systems, SQL, or Power BI is an advantage
- Familiarity with AI tools, dashboards, and process automation is a plus
- Strong problem-solving, communication, and coordination skills
- Good working proficiency in English, both written and spoken, is required
- Available for on-site warehouse visits at least 2 times per week, and more often during campaigns or when business needs require
Benefits
Comp & perks- Working Monday to Friday
- Hybrid work arrangement
- On-site warehouse visits at least 2 times per week, and more often during campaigns or when business needs require