Strategic Account Director

Creation Technologies

. Lead important, high-value customer relationships .

Posted 11/2/2026full-timeRemote • United StatesLead💰 $180,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic customer relationships within the Electronics Manufacturing Services (EMS) industry, leveraging advanced proficiency in Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools to drive revenue growth and operational excellence. Possesses strong communication and conflict resolution skills to align cross-functional teams with customer objectives and enhance service delivery.

Highest-signal resume keywords

Customer Relationship Management (CRM)Enterprise Resource Planning (ERP)Electronics Manufacturing Services (EMS) Industry KnowledgeStrategic Account ManagementConflict Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order-to-Cash (OTC) ProcessStrategic Program ManagementData-Driven Decision-MakingTechnical AptitudeCustomer Insights Analysis

Soft Skills

Strong Communication SkillsCross-Functional LeadershipCustomer-Centric ThinkingConflict ResolutionCollaboration

Certifications & Qualifications

Active Security Clearance

Industry Keywords

ManufacturingAerospace & DefenseMarket TrendsPricing StrategiesSupply Chain Dynamics

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead important, high-value customer relationships
Serve as a trusted advisor to senior executives
Uncover new growth opportunities and develop innovative strategies
Strengthen partnerships, expand revenue, and deliver exceptional customer experiences
Act as the voice of the customer within Creation Technologies
Collaborate across the organization to turn customer priorities into business solutions and long-term success
Initiate enterprise-level strategic account planning and relationship development to maximize revenue and share-of-wallet growth
Leverage EMS industry knowledge and technical acumen to identify growth opportunities and guide solution development
Spearhead contract and pricing negotiations
Lead commercial engagement activities and optimize financial performance
Collaborate with DPMs and cross-functional teams to improve execution and service delivery
Advocate for customers and influence internal stakeholders
Collect and analyze customer insights to enhance service models and operational excellence
Align Operations and cross-functional teams with customer objectives
Address issues, resolve conflicts, and manage escalations
Manage internal reporting, including SBRs, KPIs, and pipeline updates
Contribute to company-wide projects and initiatives
Travel to engage customers, strengthen relationships, and collaborate with internal teams

Requirements

What you’ll need

Bachelor’s degree in business, Engineering, or a related field is preferred; equivalent combinations of education and relevant experience will also be considered
Minimum of ten years of experience in manufacturing and program or account management
Strong technical aptitude and proven success managing strategic programs and building long-term customer relationships
Deep understanding of the Electronics Manufacturing Services (EMS) industry, including customer business models, market trends, pricing strategies, and supply chain dynamics
Ability to translate customer goals into strategic internal action
Advanced proficiency in Customer Relationship Management (CRM) systems
Advanced proficiency in Enterprise Resource Planning (ERP) tools
Proficiency in the full Order-to-Cash (OTC) process
Strong communication skills and ability to simplify complex topics and tailor messaging to diverse audiences
Conflict resolution skills
Cross-functional leadership without direct authority
Ability to foster alignment across departments
High level of technical aptitude, data-driven decision-making, and customer-centric thinking
Candidates with active security clearance receive preferred consideration
Experience supporting ITAR-regulated Aerospace & Defense customers, particularly within EMS or other complex manufacturing environments, strongly encouraged

Benefits

Comp & perks

Performance-based bonuses
Range of benefits for full-time employees
Remote work flexibility