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C
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and customer service skills in a hotel environment, ensuring exceptional guest experiences while managing front desk operations and utilizing reservation technology effectively.
Highest-signal resume keywords
Hotel Front Desk ExperienceLeadership SkillsCustomer Service SkillsOrganizational SkillsReservation Technology Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash CountingCredit Card ReconciliationPOS System NavigationOffice Equipment Operation
Soft Skills
Multitasking AbilityExceptional Guest Service
Industry Keywords
Hotel OperationsConcierge ServicesGuest Experience Management
About the role
Key responsibilities & impact- Provide leadership and instruction
- Keep management apprised of overall operations
- Refer and provide information to a higher-level manager/supervisor regarding issues or concerns
- Perform other duties as assigned
- Navigate the POS system
- Count cash and reconcile credit card payments
- Act as concierge for hotel and conference guests
- Answer phones to take registrations and cancellations and provide general information
- Operate in a hotel/office environment
Requirements
What you’ll need- Previous Hotel Front Desk experience
- Ability to excel in a leadership position
- Customer service skills
- Organizational skills
- Ability to multitask
- Desire to provide guests with an exceptional experience
- Ability to operate standard office equipment and reservation technology
- Ability to work extended hours at times
Benefits
Comp & perks- Free meals & unlimited beverages during shift
- DailyPay – access your wages early
- Health, Dental, Vision, Life & AD&D insurance
- Accrued paid Time Off
- Quarterly Bonuses
- 9 Paid Holidays
- 401(k) with match
- Hope College tuition assistance (you or dependents)
- Free fitness center access after 60 days
- Free entry to Hope College sports games and events
- Discounts on campus markets
- Employee Assistance Program (free counseling, coaching & wellness tools)
- Access to Rouxbe online culinary training (ACF-recognized)
- Certification through the Hospitality Training Institute of Michigan
- Career development opportunities