Service Manager – Front of House

Creative Dining Services

. Lead and develop the service team through training, management, hiring, scheduling, timekeeping, performance evaluations, and disciplinary actions .

Posted 10/7/2026full-timeGrand Rapids • Michigan • United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities in food service operations, with a focus on customer service, team development, and adherence to food safety standards. Proficient in maintaining efficient operations while fostering positive relationships with customers and staff.

Highest-signal resume keywords

Management ExperienceCustomer Service CommitmentFood Safety KnowledgeServSafe CertificationMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Food Service OperationsTeam DevelopmentPerformance EvaluationsSchedulingTimekeepingMenu CommunicationEvent ManagementOperational Record ManagementSanitation RequirementsSupply Management

Soft Skills

Strong CommunicationOrganization SkillsPositive ApproachDetail OrientedCooperative Attitude

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

ServSafe Certification

Industry Keywords

Dining ServicesHospitality OperationsCustomer Feedback ManagementFood PresentationCorporate Marketing Initiatives

About the role

Key responsibilities & impact

Lead and develop the service team through training, management, hiring, scheduling, timekeeping, performance evaluations, and disciplinary actions
Oversee daily service activities under the direction of the Dining Services Director
Maintain established standards and support efficient, fiscally responsible, and sustainable operations
Ensure attractive food presentation and clear communication of menu offerings
Address customers’ special dietary needs
Follow food safety and sanitation requirements
Keep service areas neat and organized and ensure service equipment is functioning and properly maintained
Implement corporate marketing initiatives
Coordinate seasonal and event decorations
Maintain event records and marketing summaries for the CDS home office
Manage service supplies, decorations, and operational records
Build positive relationships with customers, clients, staff, vendors, and the community
Participate in Food Committee meetings
Manage customer surveys and comment cards, respond to feedback, and recommend service improvements
Assist with other aspects of the dining services program as needed
Model CDS’s Mission, Vision, and Core Values

Requirements

What you’ll need

At least three years of management and leadership experience overseeing a team of 20 or more employees
Knowledge of food service or hospitality operations
Strong commitment to customer service
Strong communication, organization, and team development skills
Proficiency in Microsoft Word, Excel, and PowerPoint
ServSafe certification
Positive, hands-on approach
Ability to remain professional, cooperative, and detail oriented in a busy dining environment
Ability to work in hot, cold, and humid dining and commercial kitchen environments
Ability to move supplies and equipment weighing up to 25 pounds
Extended hours may be required at times

Benefits

Comp & perks

Competitive pay and bonus opportunities
Access your earned wages when you need through Daily Pay
Medical, dental, and vision insurance
24/7 access to healthcare through TextCare
401(k) with a company match
Tuition reimbursement program
Paid time off
Reasonable accommodations are available to enable individuals with disabilities to perform essential job functions