Customer Success Partner

CreatorIQ

. Serve as the primary strategic partner for complex agency organizations .

Posted 10/2/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $81,000 - $96,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic partnership development, influencer marketing, and agency operations, with a strong ability to manage stakeholder relationships and drive program growth through data-driven insights and strategic recommendations.

Highest-signal resume keywords

Strategic Partnership DevelopmentInfluencer MarketingStakeholder ManagementBusiness Review LeadershipSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Influencer MarketingStrategic PlanningData AnalysisProgram GovernanceClient ServicesMaturity MappingMeasurement FrameworksBusiness ReviewsMulti-Client ManagementOperational Best Practices

Soft Skills

Relationship BuildingExecutive CommunicationInfluencing SkillsCollaborationProactive Management

Tools & Technologies

SalesforceGSuiteZoomSlackNotionJira

Industry Keywords

Marketing AgenciesDigital MediaCreator ContentAgency StructuresClient ReportingStrategic InsightsGlobal Agency NetworksAgency-Facing KPIs

About the role

Key responsibilities & impact

Serve as the primary strategic partner for complex agency organizations
Own value realization across multiple brands, clients, regions, or lines of business
Advise agencies on scaling influencer programs across clients
Build multi-threaded relationships across strategy, activation, analytics, executive, holding company, and regional stakeholders
Lead strategic business reviews, maturity assessments, and growth planning sessions
Map CreatorIQ into agency workflows, resourcing models, and client deliverables
Partner with Strategic Insights Managers on off-platform analysis, benchmarks, and strategic recommendations
Use data to identify opportunities and risks, influence adoption, and support program growth
Collaborate with Implementation, Product Education, Support, Sales, and Insights teams
Advise agencies on program governance, measurement frameworks, and operational best practices
Maintain success plans, meeting recaps, engagement history, and health indicators

Requirements

What you’ll need

2+ years in a strategic, customer-facing role such as CSM, Strategy, Client Services, or Account Leadership
Experience working at or closely with marketing agencies, ideally in complex, multi-client, or global agency environments
Knowledge of influencer marketing, creator content, and digital media
Deep understanding of agency structures, incentives, and challenges
Experience managing multiple stakeholders and balancing internal priorities with end-client expectations
Ability to lead senior-level and executive conversations
Ability to translate business objectives into platform value for agencies and end clients
Ability to influence roadmap conversations, measurement approaches, and long-term program vision
Ability to manage a dynamic book of business proactively
Experience leading business reviews, maturity mapping, and strategic planning
Proficiency in Salesforce, GSuite, Zoom, Slack, and tools such as Notion or Jira
Nice to have: experience at a marketing, media, or influencer agency
Nice to have: experience supporting holding companies or global agency networks
Nice to have: familiarity with agency-facing KPIs, client reporting expectations, and strategic planning cycles

Benefits

Comp & perks

Learning platform, training, and tools
Surprise meal stipends
15 days vacation
Floating and set holidays
Wellness allowance
Paid parental leave
Medical, dental, vision, life, and disability insurance
401(k) (USA) plan
Work-from-home stipend
Equity
Bonus