CreatorIQ

Customer Success Manager

• Serve as the primary strategic partner for complex agency organizations
• Own value realization across multiple brands, clients, regions, or lines of business
• Advise agencies on scaling influencer programs across clients
• Build multi-threaded relationships across strategy, activation, analytics, executive, holding company, and regional stakeholders
• Lead strategic business reviews, maturity assessments, and growth planning sessions
• Map CreatorIQ into agency workflows, resourcing models, and client deliverables
• Partner with Strategic Insights Managers on off-platform analysis, benchmarks, and strategic recommendations
• Use data to identify opportunities and risks, influence adoption, and support program growth
• Collaborate with Implementation, Product Education, Support, Sales, and Insights teams
• Advise agencies on program governance, measurement frameworks, and operational best practices
• Maintain success plans, meeting recaps, engagement history, and health indicators

Customer Success Partner

• Serve as the primary strategic partner for mid-market customers
• Lead value realization conversations and align long-term success goals
• Build multi-threaded stakeholder relationships through consistent communication, periodic in-person meetings, and strategic onsite engagements
• Drive platform adoption and usage by analyzing customer engagement data
• Identify customer risks and opportunities and help customers use CreatorIQ self-service tools
• Lead strategic business reviews, success planning sessions, and roadmap discussions
• Collaborate with Implementation and Services teams on onboarding, adoption ramp, and education at scale
• Partner with Product Support to route technical and product-related issues
• Collaborate with Services to deliver custom insights and data analysis
• Maintain account plans covering customer goals, risks, and expansion opportunities
• Own retention for the book of business and proactively mitigate churn
• Advocate for customers internally and channel product feedback into roadmap and customer experience improvements
• Maintain success plans, meeting notes, risk flags, and adoption data

Product Manager

• Own the end-to-end workflow across Discovery, Lists, Community, Campaigns, and Messaging
• Integrate separate workflow products into one continuous customer operation
• Automate workflow execution so programs scale without proportional headcount growth
• Lead and grow a team of product managers
• Set product management standards and coach PMs on discovery and judgment
• Decide which workflows should be rebuilt agentically, simplified, or deleted
• Establish trust models involving provenance, confidence, human-in-the-loop review, honest failure, and rollback
• Partner with engineering and design leadership on architecture and delivery
• Collaborate on schemas, core services, bulk operations, permissions, and shared data models for UI and AI agents

Director of Product – Workflows

DevOps Engineer

• Support and maintain scalable, highly available, and secure cloud infrastructure
• Provision and manage cloud resources using Infrastructure as Code
• Implement cloud security best practices, IAM and role-based access controls, encryption, vulnerability management, and secure infrastructure configurations
• Support containerized environments and orchestration platforms
• Apply DevSecOps principles across infrastructure and deployment workflows
• Participate in disaster recovery planning, testing, and recovery activities
• Maintain and optimize CI/CD pipelines supporting application and ML model deployments
• Improve deployment reliability and support zero-downtime deployment strategies
• Automate configuration management, infrastructure provisioning, and routine operational processes
• Troubleshoot deployment and pipeline issues and prevent recurrence
• Develop scripts and automation to reduce manual work
• Design, deploy, operate, and secure infrastructure supporting AI and agentic products
• Operate and scale ML platform infrastructure, including Databricks clusters, jobs compute, ML pipelines, and Model Serving endpoints
• Manage production model-serving infrastructure, compute capacity, provisioned throughput, and autoscaling
• Monitor model drift, data quality, inference performance, and serving health
• Maintain monitoring, logging, metrics, and alerting using Prometheus, Grafana, Coralogix, and CloudWatch
• Support incident response and perform Root Cause Analysis for infrastructure and deployment issues
• Partner with Software Engineers, ML Engineers, QA, Software Engineers in Test, IT Security, and Product Support
• Respond to engineering and Product Support requests
• Maintain accurate internal technical and operational documentation
• Collaborate with international teams across multiple time zones

DevOps Engineer, AI/ML Infrastructure

Director

• Own scope-building for Strategic Services engagements across the appropriate functions
• Own billable coding, utilization, and allocation tracking across six Strategic Services functions
• Map scopes to required functions and activate the appropriate teams
• Define cross-functional handoff points and expectations
• Build and maintain a standardized Strategic Services catalog
• Assess bandwidth and capacity before scopes are sold and flag contractor bench activation needs
• Partner with Finance/RevOps on time-tracking and billable-hour logging practices
• Run discovery with prospects and customers alongside Account Executives, Customer Success Managers, and Strategic Services leaders
• Translate customer needs into custom professional services proposals
• Own technical and strategic content for proposals, SOWs, and RFP/RFI responses
• Present Strategic Services in new-business pitches, competitive RFPs, and renewal/expansion conversations
• Collaborate with Strategic Services, Sales, Customer Success, Product, and Marketing teams
• Stay current on creator/influencer marketing trends and competitive practices
• Lead a small, growing U.S.-based team
• Partner with the Global Head of Strategic Services to shape team structure, delivery standards, and the operating model

Director, Strategic Services

• Define metric and data requirements for each platform integration
• Define and document platform-specific performance metrics and calculation methods
• Design cross-platform measurement logic for comparable performance views
• Specify custom customer metrics and their calculation and data requirements
• Write technical specifications for mapping metrics across platform APIs, including field mapping, refresh cadence, and limitations
• Validate metrics and data by writing SQL, running scripts, and calling APIs
• Track platform API changes and represent measurement requirements in partner and integration reviews
• Write product requirements documents and prioritize the measurement roadmap
• Partner with platform-partnership product managers, engineering and data teams, and platform partners
• Report to the Sr Director, Product & Engineering

Senior Product Manager, Metrics & Measurement

Salesforce Developer

• Design, build, and maintain Salesforce Flows, Apex classes, triggers, batch, schedulable, and asynchronous jobs
• Develop Lightning Web Components and Visualforce where needed
• Configure and customize Salesforce CPQ Product Rules, Price Rules, Quote Templates, Discount Schedules, bundle logic, and Advanced Approvals
• Write Apex supporting CPQ logic that configuration alone cannot handle
• Partner on Salesforce data model, sharing, security architecture, and build-versus-configure decisions
• Design and maintain REST/SOAP API integrations and middleware connections with the broader GTM stack
• Integrate Salesforce with Gong, HubSpot, Clay, DocuSign, Snowflake, and internal data platforms
• Build Apex test classes, participate in code reviews, manage CI/CD releases, and troubleshoot production issues to root cause
• Mentor Salesforce team members and help admins develop technical skills
• Use and evaluate AI coding tools and MCP tooling for Salesforce development and workflows

Senior Salesforce Developer

• Serve as the primary strategic partner for a portfolio of customers
• Align CreatorIQ platform capabilities with customer business goals and drive measurable value
• Build trusted, multi-threaded relationships with users and executive stakeholders
• Drive platform adoption and customer success by analyzing engagement and identifying value opportunities
• Lead success planning, business reviews, roadmap discussions, and appropriate in-person meetings
• Own customer health and retention, identify risks, and coordinate action plans
• Maintain strategic account plans covering goals, stakeholders, adoption opportunities, risks, and growth opportunities
• Partner with Sales, Implementation, Services, Support, and Product to deliver a cohesive customer experience
• Act as the internal voice of the customer and share relevant platform, industry, and best-practice insights
• Manage outcomes including gross retention, platform adoption, customer health, and value realization

• Serve as the primary strategic partner for a portfolio of customers
• Align CreatorIQ’s platform capabilities to customer business goals and drive measurable value
• Build trusted, multi-threaded relationships from day-to-day users to executive stakeholders
• Drive platform adoption and customer success by analyzing engagement and identifying opportunities
• Lead success planning, business reviews, roadmap discussions, and appropriate in-person meetings
• Own customer health and retention, identify risks, and coordinate action plans
• Maintain strategic account plans covering goals, stakeholders, adoption opportunities, risks, and growth opportunities
• Partner with Sales, Implementation, Services, Support, and Product to deliver a cohesive customer experience
• Act as the internal voice of the customer and provide relevant platform and industry insights

Full-stack Engineer

• Architect and govern agentic solutions and platforms running AI agents
• Integrate AI agents with CreatorIQ through APIs and custom MCP servers
• Design and maintain security, reliability, compliance, and governance guardrails
• Build systems and interfaces for discovering, evaluating, and selecting AI agents
• Develop scalable frontend interfaces using React/TypeScript
• Develop backend services using Node.js/Python
• Participate in client-facing technical discussions and feedback sessions
• Process real-user monitoring results to demonstrate solutions and gather implementation feedback
• Advise on AWS/GCP cloud infrastructure and database strategies
• Support the long-term agentic platform roadmap

Senior Fullstack Engineer, Agentic Experience

• Build and extend measurement and reporting systems used by thousands of CreatorIQ clients
• Develop AI-enabled product functionality, including MCP servers for AI-driven access to measurement data
• Translate analytical requirements into SQL and application logic
• Ship changes to large production systems, including production database schema migrations
• Apply test-driven development and build testing strategies and test harnesses
• Break complex data problems into scoped, deliverable steps
• Use AI-assisted coding tools in daily development
• Communicate analytical and technical topics to engineers and non-engineers
• Report to the Senior Manager, Engineering

Customer Success Partner

Customer Success Partner

Director of Product – Workflows

DevOps Engineer, AI/ML Infrastructure

Director, Strategic Services

Senior Product Manager, Metrics & Measurement

Senior Salesforce Developer

Customer Success Partner

Customer Success Partner

Senior Fullstack Engineer, Agentic Experience

Software Engineer – Measurement & Reporting