Customer Success Partner

CreatorIQ

. Serve as the primary strategic partner for a portfolio of customers .

Posted 9/17/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic customer management, focusing on driving platform adoption, customer health, and retention through data-driven insights and relationship building. Proficient in aligning customer goals with actionable success strategies in a fast-paced environment.

Highest-signal resume keywords

Strategic Customer ManagementCustomer Health MetricsPlatform Adoption StrategiesCross-Functional CollaborationInfluencer Marketing Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Advocacy MetricsBusiness KPIs ManagementSuccess PlanningData AnalysisRisk Identification

Soft Skills

Relationship BuildingStrategic ThinkingOrganizational SkillsProactive Problem SolvingEffective Communication

Tools & Technologies

SalesforceGoogle WorkspaceZoomSlackJira

Industry Keywords

Influencer MarketingSaaSMarketing TechnologyCustomer Program SuccessAgency Experience

About the role

Key responsibilities & impact

Serve as the primary strategic partner for a portfolio of customers
Align CreatorIQ platform capabilities with customer business goals and drive measurable value
Build trusted, multi-threaded relationships with users and executive stakeholders
Drive platform adoption and customer success by analyzing engagement and identifying value opportunities
Lead success planning, business reviews, roadmap discussions, and appropriate in-person meetings
Own customer health and retention, identify risks, and coordinate action plans
Maintain strategic account plans covering goals, stakeholders, adoption opportunities, risks, and growth opportunities
Partner with Sales, Implementation, Services, Support, and Product to deliver a cohesive customer experience
Act as the internal voice of the customer and share relevant platform, industry, and best-practice insights
Manage outcomes including gross retention, platform adoption, customer health, and value realization

Requirements

What you’ll need

3+ years of experience in a strategic customer-facing role
Experience ideally within influencer marketing, an agency, brand, SaaS, or marketing technology environment
Proven ability to manage business KPIs, retention goals, customer health, and customer advocacy metrics
Ability to navigate customer organizations and build relationships from daily users to executive sponsors
Ability to translate customer goals into actionable success strategies and measurable outcomes
Ability to use customer, adoption, and performance data to identify risk, uncover opportunities, and tell compelling stories
Strategic thinking with strong day-to-day execution and follow-through
Experience leading success planning, business reviews, executive conversations, and roadmap discussions
Highly organized and proactive; able to prioritize and manage a portfolio of customers with varying needs and complexity
Comfortable navigating ambiguity in a fast-paced, evolving environment
Cross-functional experience with Implementation, Support, Product, Services, Insights, and Sales teams
Comfortable using Salesforce, Google Workspace, Zoom, Slack, Notion, Jira, or similar tools
Passion for creator and influencer marketing, social media, and customer program success

Benefits

Comp & perks

Equity
Bonus
Learning platform and training tools
Surprise meal stipends
15 days vacation
Floating and set holidays
Wellness allowance
Paid parental leave
Medical, dental, vision, life, and disability insurance
401(k) plan
Work from home stipend
Flexible work model combining in-person and remote work