Customer Success Partner

CreatorIQ

. Serve as the primary strategic partner for mid-market customers .

Posted 9/29/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $82,000 - $98,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing mid-market customer relationships, driving platform adoption, and leveraging data analysis to identify risks and opportunities. Proficient in leading strategic discussions and collaborating cross-functionally to enhance customer success and retention.

Highest-signal resume keywords

CreatorIQ Platform KnowledgeInfluencer Marketing StrategyCustomer Engagement Data AnalysisStrategic Business Reviews LeadershipCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Engagement Data AnalysisAccount PlanningRisk IdentificationOpportunity IdentificationSuccess PlanningData AnalysisPlatform Adoption StrategiesInfluencer Marketing KnowledgeStakeholder Relationship BuildingRetention Management

Soft Skills

CommunicationRelationship BuildingAdvocacyCollaborationStrategic Thinking

Industry Keywords

Mid-Market CustomersCustomer SuccessStakeholder EngagementOnboardingChurn Mitigation

About the role

Key responsibilities & impact

Serve as the primary strategic partner for mid-market customers
Lead value realization conversations and align long-term success goals
Build multi-threaded stakeholder relationships through consistent communication, periodic in-person meetings, and strategic onsite engagements
Drive platform adoption and usage by analyzing customer engagement data
Identify customer risks and opportunities and help customers use CreatorIQ self-service tools
Lead strategic business reviews, success planning sessions, and roadmap discussions
Collaborate with Implementation and Services teams on onboarding, adoption ramp, and education at scale
Partner with Product Support to route technical and product-related issues
Collaborate with Services to deliver custom insights and data analysis
Maintain account plans covering customer goals, risks, and expansion opportunities
Own retention for the book of business and proactively mitigate churn
Advocate for customers internally and channel product feedback into roadmap and customer experience improvements
Maintain success plans, meeting notes, risk flags, and adoption data

Requirements

What you’ll need

Experience supporting high-value mid-market customers
Deep knowledge of the CreatorIQ platform
Knowledge of influencer marketing strategy
Ability to build trusted, multi-threaded relationships with key stakeholders
Ability to analyze customer engagement data
Ability to identify customer risks, opportunities, and expansion opportunities
Ability to lead strategic business reviews, success planning sessions, and roadmap discussions
Ability to maintain account plans and account documentation
Ability to collaborate cross-functionally with Implementation, Services, Product Support, and Product teams
Ability to attend periodic in-person meetings and strategic onsite engagements

Benefits

Comp & perks

Learning platform, training, and tools from the first day
Surprise meal stipends
15 days vacation
Floating and set holidays
Wellness allowance
Paid parental leave
Medical, dental, vision, life, and disability insurance
401(k) plan (USA)
Work-from-home stipend
Equity
Bonus