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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic customer management, focusing on driving platform adoption, customer health, and retention through data-driven insights and relationship building. Proficient in aligning customer goals with actionable success strategies and measurable outcomes.
Highest-signal resume keywords
Strategic Customer ManagementCustomer Health MetricsCross-Functional CollaborationInfluencer Marketing ExperienceSalesforce Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Advocacy MetricsBusiness KPIs ManagementSuccess PlanningRisk IdentificationData Analysis
Soft Skills
Relationship BuildingStrategic ThinkingCommunication SkillsExecution ManagementPrioritization
Tools & Technologies
SalesforceGoogle WorkspaceZoomSlackNotionJira
Industry Keywords
Influencer MarketingSaaSMarketing TechnologyCustomer SuccessAgency Experience
About the role
Key responsibilities & impact- Serve as the primary strategic partner for a portfolio of Enterprise customers
- Align CreatorIQ’s platform capabilities with customer business goals and drive measurable value
- Build trusted, multi-threaded relationships from day-to-day users to executive stakeholders
- Drive platform adoption and customer success by analyzing engagement and identifying value opportunities
- Lead success planning, business reviews, roadmap discussions, and appropriate in-person meetings
- Own customer health and retention, identify risks, and coordinate action plans
- Maintain strategic account plans covering goals, stakeholders, adoption opportunities, risks, and growth opportunities
- Partner with Sales, Implementation, Services, Support, and Product to deliver a cohesive customer experience
- Act as the internal voice of the customer and share relevant CreatorIQ capabilities, industry trends, and best practices
- Measure outcomes including gross retention, platform adoption, customer health, and value realization
Requirements
What you’ll need- 3+ years of experience in a strategic customer-facing role
- Experience ideally within influencer marketing, an agency, brand, SaaS, or marketing technology environment
- Ability to manage toward business KPIs, retention goals, customer health, and customer advocacy metrics
- Ability to navigate customer organizations and build relationships across multiple levels
- Ability to translate customer goals into actionable success strategies and measurable outcomes
- Ability to use customer, adoption, and performance data to identify risk, uncover opportunities, and tell compelling stories
- Strategic thinking and ability to manage day-to-day execution and follow-through
- Confidence leading success planning, business reviews, executive conversations, and roadmap discussions
- Ability to prioritize and manage a portfolio of customers with varying needs and complexity
- Experience working cross-functionally with Implementation, Support, Product, Services, Insights, and Sales
- Familiarity with Salesforce, Google Workspace, Zoom, Slack, Notion, Jira, or similar platforms
- Passion for creator and influencer marketing, social media, and customer program success
Benefits
Comp & perks- 25 days of vacation
- Floating and company holidays
- Wellness benefits
- Paid parental leave
- Comprehensive healthcare coverage, including medical, dental, vision, mental health support, life insurance, and income protection
- Royal London Pension Plan
- Stock options as part of an equity-sharing program
- Work from home stipend
- Learning platform, training, and tools