Customer Success Partner

CreatorIQ

. Serve as the primary strategic partner for a portfolio of customers .

Posted 9/17/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic customer management, focusing on influencer marketing and customer success. Proficient in leveraging data to drive platform adoption, retention, and measurable business outcomes.

Highest-signal resume keywords

Strategic Customer ManagementInfluencer Marketing ExpertiseData-Driven Decision MakingCross-Functional CollaborationCustomer Advocacy Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health ManagementBusiness KPI ManagementSuccess PlanningRisk IdentificationPerformance Data Analysis

Soft Skills

Relationship BuildingStrategic ThinkingOrganizational SkillsProactive Problem SolvingCuriosity

Tools & Technologies

SalesforceGoogle WorkspaceZoomSlackNotionJira

Industry Keywords

Creator MarketingInfluencer MarketingSaaSMarketing TechnologyCustomer Success

About the role

Key responsibilities & impact

Serve as the primary strategic partner for a portfolio of customers
Align CreatorIQ’s platform capabilities to customer business goals and drive measurable value
Build trusted, multi-threaded relationships from day-to-day users to executive stakeholders
Drive platform adoption and customer success by analyzing engagement and identifying opportunities
Lead success planning, business reviews, roadmap discussions, and appropriate in-person meetings
Own customer health and retention, identify risks, and coordinate action plans
Maintain strategic account plans covering goals, stakeholders, adoption opportunities, risks, and growth opportunities
Partner with Sales, Implementation, Services, Support, and Product to deliver a cohesive customer experience
Act as the internal voice of the customer and provide relevant platform and industry insights

Requirements

What you’ll need

Passion for creator and influencer marketing, social media, and helping customers build successful programs
3+ years of experience in a strategic customer-facing role, ideally within influencer marketing, an agency, brand, SaaS, or marketing technology environment
Proven ability to manage toward business KPIs, retention goals, customer health, and customer advocacy metrics
Ability to navigate customer organizations and build relationships across multiple levels
Ability to translate customer goals into actionable success strategies and measurable outcomes
Ability to use customer, adoption, and performance data to identify risk, uncover opportunities, and tell compelling stories
Strong strategic thinking and day-to-day execution and follow-through
Confidence leading success planning, business reviews, executive conversations, and roadmap discussions
Highly organized and proactive; able to prioritize and manage a portfolio of customers with varying needs and complexity
Curious, solutions-oriented, and comfortable navigating ambiguity in a fast-paced environment
Collaborative and experienced working cross-functionally with Implementation, Support, Product, Services, Insights, and Sales
Comfortable with Salesforce, Google Workspace, Zoom, Slack, Notion, Jira, or similar platforms

Benefits

Comp & perks

Learning platform and training tools
Surprise meal stipends
15 days vacation
Floating and set holidays
Wellness allowance
Paid parental leave
Medical, dental, vision, life, and disability insurance
401(k) plan
Work-from-home stipend
Flexible work model combining in-person and remote work