Director, Creator Marketing Services

CreatorIQ

. Lead the Creator Marketing Services team across the US and EMEA .

Posted 11/3/2026full-timeNew York City • New York • United StatesLead💰 $171,000 - $214,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading influencer marketing programs and managing teams, with a strong focus on data-informed decision-making and strategic growth initiatives. Proven ability to develop and execute effective services strategies, optimize pricing models, and enhance account health for enterprise brands.

Highest-signal resume keywords

Influencer Marketing ExpertiseTeam LeadershipData-Driven Decision MakingServices Portfolio ManagementClient-Facing Thought Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Creator Programs ManagementUtilization and Capacity PlanningPricing Model DesignPerformance MeasurementProgram Delivery OwnershipRFP Strategy DevelopmentInfluencer Selection OptimizationBillability ManagementOutcome-Based Pricing ModelsSaaS Customer Success

Soft Skills

Strong Executive PresenceEffective CommunicationStrategic ThinkingProblem SolvingCollaboration

Tools & Technologies

CreatorIQ PlatformMarketing Technology Solutions

Industry Keywords

Influencer MarketingSocial MarketingEnterprise BrandsConsumer TechCPGRetailProfessional ServicesAgency ExperienceResponsible AI AdoptionThought Leadership

About the role

Key responsibilities & impact

Lead the Creator Marketing Services team across the US and EMEA
Build a strong management layer, clear development paths, and depth across critical skills
Grow services revenue by partnering with Sales on new business and expansion
Equip Sales and Customer Success to qualify, position, and sell standard offerings
Own end-to-end delivery of creator programs from discovery, casting, outreach, and contracting through campaign execution and reporting
Partner with Data Intelligence so programs are grounded in data
Build and maintain standardized influencer marketing services catalogs with tiers, scopes, deliverables, and custom-scope criteria
Evolve pricing, including pilots of outcome- and performance-based models
Own billability, utilization, margin, time tracking, capacity planning, out-of-scope flags, and performance reporting
Serve as escalation point for customers and lead recovery plans for at-risk accounts
Partner with Customer Success on account health, renewals, and expansion
Lead services strategy for strategic pitches and RFPs
Position CreatorIQ’s data, platform, and data-ownership advantages against full-service agencies
Represent CreatorIQ through benchmarks, case studies, and speaking opportunities
Establish processes for creator contracts, payments, usage rights, disclosure, and risk requirements with Legal and Finance

Requirements

What you’ll need

10+ years of experience in influencer, creator, or social marketing at a brand, agency, or marketing technology company, including leading programs for enterprise brands
4+ years leading teams, including managing managers and leading distributed or global teams
Deep, hands-on knowledge of creator programs across Instagram, TikTok, YouTube, and other platforms
Proven success growing a services or agency portfolio, including new business, expansion, and competitive pitches or RFPs
Experience owning delivery, scope, and margin for a services portfolio
Experience with utilization, capacity planning, and pricing
Experience designing packaged or productized services offerings
Data-informed approach to creator selection, optimization, and measurement
Strong executive presence and ability to present strategy and results to senior brand and agency stakeholders
Visible point of view on creator marketing demonstrated through content, speaking, or client-facing thought leadership
Sponsors and prioritizes responsible AI adoption and ensures AI initiatives follow governance standards
Direct experience with the CreatorIQ platform or comparable technology is nice to have
Experience designing outcome- or performance-based influencer pricing models is nice to have
Professional-services or agency experience with billability or utilization targets is nice to have
SaaS customer success or account management background is nice to have
Experience supporting enterprise brands across beauty, CPG, retail, or consumer tech is nice to have

Benefits

Comp & perks

15 days of vacation
Floating and company holidays
Wellness benefits
Paid parental leave
Comprehensive medical, dental, vision, life, and disability insurance
401(k) plan
Work from home stipend
Learning platform, training, and tools
Flexible work model combining in-person and remote work