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About the role
Key responsibilities & impact- Analyze program operations, workflows, and performance metrics to identify trends, risks, and opportunities for improvement.
- Support monitoring and reporting activities to assess program effectiveness and operational performance.
- Develop reports, analyses, dashboards, briefings, and presentations to support leadership decision-making.
- Evaluate business processes and recommend strategies to improve efficiency, effectiveness, and service delivery.
- Collect, validate, analyze, and interpret qualitative and quantitative program data.
- Track program objectives, milestones, deliverables, and performance measures.
- Support program assessment and performance management activities.
- Collaborate with stakeholders to identify operational challenges and implement solutions.
- Prepare written summaries, findings, recommendations, and other analytical products.
- Support compliance, quality improvement, and continuous improvement initiatives.
- Maintain accurate records, program documentation, and reporting materials.
- Assist with special projects and program initiatives as assigned.
Requirements
What you’ll need- Bachelor's degree in Public Administration, Public Policy, Business Administration, Program Management, Data Analytics, Social Sciences, Economics, Statistics, or a related field.
- Minimum of four (4) years of relevant professional experience supporting program analysis, program management, operations analysis, performance monitoring, strategic planning, research, or related functions.
- Experience analyzing program operations, workflows, performance metrics, or organizational processes.
- Experience evaluating information and developing recommendations to improve program effectiveness and operational performance.
- Experience supporting performance measurement, reporting, monitoring, or program evaluation activities.
- Ability to collect, analyze, and interpret quantitative and qualitative data.
- Strong analytical, critical-thinking, and problem-solving skills.
- Experience preparing reports, briefings, presentations, analyses, and recommendations for leadership and stakeholders.
- Excellent written, verbal, and interpersonal communication skills.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Ability to work independently and collaboratively within cross-functional teams.
- Ability to translate complex information into clear, concise, and actionable recommendations.
Benefits
Comp & perks- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources